May 1, 2025 Edition 22

The monthly Provider Insider Newsletter will differ from the Network Communication Bulletins by offering an avenue to highlight community happenings across our catchment area. We will share information on various projects Trillium is working on within our local communities and introduce new skill development/training opportunities available to providers.

• Provider Spotlight: Community Based Care is now Amivie!
• Important Notice from Trillium
• Welcome New Providers!
• Provider News
• Community Involvement
• Provider Resources
• New Opportunities
• Provider Knowledge
• In Case You Missed It 

Provider Spotlight

Community Based Care is now Amivie!

We are excited to share that Community Based Care is now Amivie! While our name and branding are evolving, our mission remains the same—to provide exceptional home and community-based services with compassion, consistency, and heart.

The name Amivie is inspired by the words "ami" (friend) and "vie" (life), reflecting our commitment to being a friend for life to those we serve.  

At Amivie, we don’t just deliver care—we nurture independence, dignity, and connection. We proudly support individuals of all ages, including veterans, seniors, and individuals with intellectual and developmental disabilities (IDD).

Through a unique caregiver matching process that prioritizes compatibility, we build lasting, trusted relationships that foster personalized and dependable care.

With over 25 locations across North Carolina, we are currently accepting referrals for:



·       1915(i) services

·       Day supports

·       Periodic services

·       Host home and group residential programs

·       Unskilled personal care services for seniors and veterans

Make A Referral: 1-800-700-0008

referrals@amivie.com

Amivie.com

Best Health. Fullest Lives.

*Please note: the only change is Community Based Care is now Doing Business As (DBA) Amivie.



If you or a fellow provider are interested in sharing your story, please contact us at info@trilliumnc.org. Thank you for all you do for our members!

Trillium Health Resources will be performing maintenance updates to our Production servers and SFTP environment over the July 4^th holiday weekend.

Beginning Thursday, July 3rd at 5 p.m. through Monday, July 7th at 8 a.m., the Trillium Business System platform, Provider Direct Portal, and SFTP Integrations will be unavailable. This upgrade will not impact any other platforms or provider portals. During this time you will not be able to access, submit, or interact with the Trillium Production environment. We will provide notification when all systems are restored and available to continue normal activities.

All claims submitted after 5 PM Thursday July 3rd, 2025 will be processed once the system is restored on Monday, July 7^th, 2025.

To ensure continued access to the Trillium Health Resources SFTP environment, we are reminding organizations that IP addressing is subject to change. If your organization is connecting to Trillium Health Resources SFTP environment, you should ensure you are using the URL (sftp.ncinno.org). If your organization participates in ‘Allow Listing’, please ensure you are allowing based on URL (sftp.ncinno.org) rather than IP address. 

If you have questions or concerns about how this may impact you, please submit a ticket to networkservicessupport@trilliumnc.org.



Trillium Health Resources Supports School-Based Therapy in Hyde County

Trillium Health Resources has signed a memorandum of agreement with Hyde County Schools and Southeastern Integrated Care. Students will be able to receive mental health services during the school day, minimizing barriers to health care and promoting academic and social success. 



“Integrating behavioral health support directly into schools ensures that students receive the care they need in a familiar and accessible setting,” stated Nancy Leach, Director of Student Services with Hyde County Schools. “While mental health care is valued by many in our county, for families dealing with the challenges of living in economic distress, such as food insecurity or economic instability, mental health care often feels like a luxury. Considering the current mental health crisis, strengthening the mental health support network within our schools is the only way we will help our students develop the skills they need to thrive academically and beyond.”  

Read More Here



North Carolina Department of Health and Human Services (NCDHHS) Begins Capacity Restoration Services at Wake County Detention Center

The North Carolina Department of Health and Human Services and the Wake County Sheriff’s Office are partnering to offer additional services for defendants with mental illness whom the court has determined Incapable to Proceed (ITP) to trial. Building on the success of NC RISE in Mecklenburg and Pitt Counties, the program in Wake County is part of the department’s continued work to ensure the right behavioral health care is available at the right time for all North Carolinians. 

People who are deemed ITP require services to restore their ability to understand and continue trial proceedings. The additional NC RISE program at the Wake County Detention Center will allow ITP criminal defendants who are not eligible to access community-based services to receive treatment within the detention center. 

"By making capacity restoration services available in detention centers and communities, we are able to get people the care they need faster and moving through the judicial process more quickly," said NC Health and Human Services Secretary Dev Sangvai. "This effort builds on our existing work to improve capacity restoration in North Carolina and invest in health care strategies that break costly cycles where folks get stuck in the justice system." 



Read More Here



Community Involvement

Inclusive Nature Walks - Nash County

We welcome individuals with Intellectual and Developmental Disabilities (I/DD), their families, and caregivers to enjoy nature together. Meet at the small parking lot near Rocky Mount Mill Pond on Falls Road.

• Location - Battle Park

1308 Falls Road

Rocky Mount, NC

• Date and time - May 9, 2025 at 11:00AM

*Note: This is not a drop-off event. Parents and caregivers must remain to supervise their attendees.

Questions?

Trillium Health Resources Hosts Monthly Provider Forums

Provider Forums share the information most relevant to Trillium’s network. The webinar series takes place on the second Wednesday of each month. A panel of Trillium staff will share information providers identify as vital to their work. Provider feedback, recent updates, and upcoming items will drive monthly topics. Each forum will conclude with a Question and Answer session. 

To register for the next Provider Forum on May 14, 2025 at 10:00AM, please click here.

Previous Provider Forum Question and Answers, presentations, and recordings can be found here.



Register Here



2025 Mental Health Expo

Mounting Evidence Shows the Mental Health Collaborative Care Model in Primary Care Reduces Suicide 

Three key studies have demonstrated the importance of the Collaborative Care Model (CoCM) in reducing suicide risk, attempts and deaths. These studies are outlined in a new Issue Brief by the Bowman Family Foundation. In October 2024 NCDHHS invested $5 million to help providers implement CoCM services in primary care offices across the state.

Through the CoCM, primary care providers work with an integrated behavioral health case manager and a psychiatric consultant to monitor and treat patients for mild to moderate behavioral health conditions. It is designed to serve people early on by supporting primary care providers in reaching people at the onset of behavioral health symptoms.

Two of the studies in the brief showed reductions in suicide risk for over 50% of “at risk” patients receiving CoCM services. The third study found a 25% reduction in suicide attempts and deaths among more than 225,000 primary care patients who were treated using key elements of CoCM. For more information how the CoCM can help save lives, attend the upcoming webinar, Reducing Suicide Risk Through Primary Care on May 8 at 2:00PM.

Register Here



Network Communication Bulletins 2025

Click above for more information.

Have Questions/Need Support?

If you have questions, need additional information, or require technical assistance, please contact our Network Management Department at NetworkServicesSupport@TrilliumNC.org or call Provider Support Services at 1-855-250-1539 during the hours of 7 a.m.–6 p.m. EST, Monday–Saturday. 

We appreciate your commitment to helping us achieve this mission by meeting the needs of members!

Provider Insider is a newsletter for the Trillium Health Resources provider community. Please send comments and suggestions about this publication and its contents to NetworkServicesSupport@TrilliumNC.org.