Dear Valued Provider,
EOPs:
We are pleased to announce Provider EOPs will now be accessed via the Provider Portal. EOPs can be accessed via the EOP tab in the Provider Portal. Effective immediately, EOPs will no longer be emailed or sent separately, The only way to access the EOP in connection with a check run will be via the Provider Portal.
In the Provider Portal, within the EOP tab, Providers can now select a Start Date and an End Date to see the claim status of the trips within the selected dates. Providers can also download a more detailed EOP that includes trip details, trip status, payment amount, check number, and check paid date by clicking on the Download to Excel button found within the EOP tab.
The Trip Status column in the EOP download includes four options for status' defined below:
Complete
- Trip leg has been attested, billed & paid to provider.
(Includes payment amount, check number, & date)
Processing
- Trip leg has been attested, billed, & will be paid on next check run.
Cancelled
- Trip leg has been cancelled.
Pending
- Not attested, Not Billed, or billed, but not paid from the health plan.
Any questions or concerns regarding the new EOP process can be directed to the Provider Relations Department via the
providerrelationsteam@natmedtrans.com
or the Provider Relations Phone Line Option #7.
Modes of Transportation:
Please pay close attention to the MOT of trips in the Provider Portal. NMN will pay the correct MOT scheduled and not for incorrect levels of service provided. Providers are responsible for knowing what level of service is expected based on the assigned MOT. Please pay close attention to MOT when accepting and attesting to trips.
Sincerely,
National MedTrans Network
