JLL’s new patient consumer survey reveals that while cost is a large consideration, convenience and comfort factors must not be ignored

While cost is important to patients when choosing a healthcare provider, location and convenience also rank highly in the decision-making process, according to JLL’s Healthcare Patient Consumer Survey. Location and convenience affect the care experience, which, along with the quality of service provided and the comfort of the facility, drive positive experiences that lead patients to return to a particular provider.

More than 80% of responders evaluating primary and preventative or specialist care noted whether a provider or hospital accepts their insurance as one of the top five factors considered when deciding to seek care. Location and proximity ranked as the second-most-likely factor for all types of care, aside from outpatient behavioral health, for which it ranked third.

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Healthcare and hospital professionals work in the most credentialed environments of all the professions. Going for training, additional certifications and credential renewal is par for the course. Facility managers in healthcare might want to share recent findings based on results from the ProFM Facility Management (FM) Training Outlook Survey that indicates the top challenges facing facility professionals and how organizations can improve retention and overcome staffing pressures.

Among the questions: Are professional credentials and qualifications as important in FM as in other professions? What value do they provide for FM staff and employers?

• 62% of managers of FMs say that credentials and qualifications are more important in 2023 than in previous years.
• 86% of FM professionals would pursue an FM credential if their employer supported them financially.
• 81% of FM managers say a credential or qualification is an influential factor in hiring or promoting FM staff.

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The Padua Lounge and Loveseat Collection offers a level of elegance and sophistication but doesn’t forfeit any of the traditionally strong solid surface attributes from Kwalu that deliver extreme durability and cleanability for healthcare. Facility managers and designers can easily transition the Padua Lounge Collection from the luxury side to playful and fun by rethinking their artistic design palette and injecting new color choices for the finishes and fabrics.

Kwalu’s art-inspired bases are the perfect partner for Padua’s dome-shaped seating that contours the body to provide continuous comfort and is the cornerstone of superior patient experiences. Padua’s seat is perched on an artfully designed frame that includes wall-saver legs, quality and durability. Since the legs are guaranteed to look like new for 10 years, it continues to deliver at least a decade of uninterrupted elegance. The seats are field-replaceable to easily maintain its pristine and posh aesthetic.

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Devoted to how the design of responsibly built environments directly impacts the safety, operation, clinical outcomes and financial success of healthcare facilities, both now and into the future, Healthcare Design Conference + Expo highlights best practices and top healthcare design products. Attendees have the opportunity to earn continuing education credits, network with peers, discuss best practices, view innovative design products and influence the direction of the industry as it advances into the future.

Conference sessions of interest to facilities managers include: E45 – Decarbonization Guidebook for Healthcare – Tell Me More!; E46 – Designing a Multi-Story, Decentralized Pharmacy Ecosystem for Infusion Care; E49 – From Big Box to Super Clinic – Renovating Retail Space for Clinical and Surgical Care; E05 – The Hurricane Ian Experience: Wreckage, Resilience & Recovery; and E63 – How New Innovative Care Models Impact Building Design, Operations and Activation.

Learn more about attending >>

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Medella Well by Mohawk Group was designed to create comforting spaces for patients and their families in different healthcare flooring applications. With a soothing sense of natural forms and textures, the line is offered in a number of neutral beiges and browns, in addition to bolder takes on green and blue earth tones.



Medella Well recently won a Best of NeoCon Honorable Mention for Business Impact at NeoCon 2023.



The hard surface flooring can be specified in a variety of clinical and healthcare spaces, including surgical suites, patient rooms, hospital gift shops, corridors, medical office buildings, life-sciences and more. Hard surface visuals and color palettes bring the outdoors in to create soothing and sophisticated interiors. Medella Well enriches patient and caregiver connection to the natural world in the healthcare built environment.

by Sara Marberry — It’s no secret that digital technologies such as smartphones, social networks, and internet applications are changing how we monitor our health and access information. As we imagine the hospital of the future, is it truly going to be one without walls?

I don’t think so. But this convergence of people, information, technology, and connectivity is already improving healthcare and health outcomes, making healthcare delivery more efficient and cost-effective. So, it’s not going away. And it will continue to evolve as new digital technologies are introduced.

Connecting with patients

What does this mean for healthcare facility design? Well, for starters, we’ll need new kinds of spaces to support digital technology and enable clinicians to connect with patients in meaningful ways. Workspaces need to be designed for both remote and in-person care.

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Education-packed sessions and training by key industry thought-leaders influence facility professionals to expand their knowledge and advance their skills by attending World Workplace^®, the International Facility Management Association (IFMA) annual conference. The conference sessions selected below are among the most compelling to attract facility leaders to Denver, September 27-29, 2023.

For healthcare FMs, there are several sessions of interest:

First Zero Energy Verified Healthcare Facility in the USA – Pueblo Community Health’s New East Side Clinic Demonstrates the Future of Facilities Management. This clinic was designed to produce more energy than it consumes using forward-thinking design that will contribute to the city of Pueblo’s resolution that sets a vision to use 100% renewable energy by 2035.



The Application of Reliability Centered Maintenance to Healthcare and Critical Facilities.

Measure and Validate Clean for Your Building Occupants. 

Enhancing Building Technology, Revenue, and Resilience in an Interconnected World.

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The pressure for hospitals to be the most sanitary environments to halt the spread of germs and bacterial infections is paramount for all infection preventionists and hospital facilities staff. Clean is a daily concern for all facility and housekeeping staff.

Created to deliver impactful solutions to the global cleaning and sanitation community, ISSA Show North America 2023 will feature the latest products and innovations, access to education, and ways to engage with peers and industry leaders on critical topics facing cleaning professionals. In Las Vegas, November 13-16, the show is designed to help cleaning managers and professionals improve their career and better manage the healthcare facility needs.

ISSA’s Healthcare Track offers a range of topics to empower healthcare FMs to understand the power of clean while also making wise decisions about the skills they need to manage housekeeping and meet patient needs. Among the sessions that The McMorrow Reports Healthcare recommends:

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The Book of the Week from FMLink's new Books section hails from the Project MaProject Management category. This collection of peer-reviewed books has been curated by the editorial team at FMLink to provide facilities, engineering and A&D professionals with access to publications relating to the Project Management topic.

Keep up with the latest trends and the best practices in the healthcare construction industry with Construction Management of Healthcare Projects. This in depth resource shows exactly what requirements are necessary for hospitals, with details on building components, specialized functions, codes, and regulations. Also included are insightful case studies for you to see the real world application. Additional insight is given by interviews from leading healthcare construction managers.

This and other Project Management titles are now available for purchase on FMLink.

Don’t know what you don’t know about getting EV for your facility? Download ABM's expert EV ebook to learn more about the company's unique approach to creating custom EV solutions that drive up occupant satisfaction and get you closer to your sustainability goals. With over a decade of experience — and more than 26,000 charging ports installed — ABM is the leading commercial installer of EV chargers in the U.S.

What’s the easiest road to EV success for my facility? Answer: ABM solutions make EV charging infrastructure a key feature of your facility. And you get all of the power — with none of the hassle.

The journey to broad EV adoption in the U.S.

According to ABM's EV ebook, the number of electric vehicles on American roads is increasing daily — and it’s elevating the nationwide demand for more public and private EV charging stations. Expert forecasts estimate that by 2030, 28 million EVs will enter the American auto market. Meanwhile, the EPA has announced expected new emissions rules that will result in EVs attaining a roughly 60% market share of all vehicles by the same year. To power those, the U.S. will need 700,000 Level-2 chargers and 70,000 Level-3 chargers. That’s an 8-fold increase in the country’s EV charging infrastructure. In just 7 years.

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