Ongoing Changes and Updates to the Renewal Process
We’ve been listening to you and implementing changes. Thanks to feedback we heard from members and advocates, we’ve made the following changes:
Renewal packets are shorter! We heard that renewal packets were too long, had too many blanks, and the envelopes made them look like junk mail. The following system updates have been implemented and will be reflected in renewal packets sent mid-October to members with a December 2023 renewal date.
- Members will only see information for members of their household with Health First Colorado or CHP+ coverage, so there are no extra blank spaces and fewer pages.
- Fewer pages for members to fill out with their financial information.
- If they need to add more information, there’s a blank page at the end of the packet.
- Additional emphasis to sign the renewal packet.
- A color Colorado State seal has been added to the renewal packet envelope window to help prevent it from being mistaken for junk mail.
Ongoing 60-day renewal extension for vulnerable populations
HCPF is leveraging additional flexibility from CMS to provide a 60-calendar-day extension to complete the renewal process for our vulnerable populations, including long-term care (LTC), members on waivered services, and buy-in recipients who have not returned their renewal packet on time during COVID unwind.
- This extension also allows HCPF to do additional outreach to these vulnerable members when they are up for renewal, while providing extra time for the members to return the information and the counties to process it.
- The extension is in effect September 5 through the remainder of the unwind period, June 2024. It does not affect members who have already submitted their renewal packet to the county or those who have completed the renewal process.
- If a member has already turned in their renewal packet and still needs to submit additional information, the county may grant additional time through a Good Faith Extension for a member to turn in this information.
FAQs about this LTC 60-day extension can be found in the PHE Unwind FAQs Long Term Supports and Services (LTSS) Category.
Please note that extensions are not the same as the 90-day reconsideration period. All members can take advantage of the reconsideration period by turning in a renewal within 90 days of their renewal date to see if they still qualify. Only members with long-term care (LTC), waivered services, and buy-in recipients have a 60-day extension to act on their renewal; if a member meets this criteria, they would have an additional 60 days to complete their renewal without it being late. After that time frame, they would have 90 days to submit a late renewal, but may have a gap in coverage.
PEAK Highlights and Updates
We are collaborating closely with our PEAK team on improving the PEAK user experience. To keep you better informed of updates to PEAK, we are adding a new section our COVID-19 PHE Unwind newsletter.
In order to make the renewal process easier to navigate on PEAK, the following new features and tools are currently available or will soon be available:
- As of mid-October, member names will be added to to-do cards. This will make it easier to understand who specifically on a case is assigned to each card, which will make it easier for PEAK users to see who has an upcoming renewal that is due.