Title: Shelter Manager
Reports to: Co-Executive Director
Roles and Responsibilities: The ATASK Shelter provides housing and advocacy to survivors of domestic violence. It requires staffing 24 hours a day. This position functions to ensure that the ATASK Shelter Program operates safely and efficiently, and shelter clients are receiving the appropriate support. The Shelter Manager is responsible for the provision of case management and advocacy to the shelter clients, in conjunction with their primary case managers. S/he is responsible for the management and coordination of the shelter's day to day operation, the implementation and development of shelter polices/procedures, and supervision of shelter staff. S/he will be part of the management team.
Hours: Full-time, with shifts between 8am to 8pm. Ability to flex time around a 24 hour schedule as needed.
General Responsibilities:
Follow and reinforce ATASK and Shelter policies and procedures for staff and clients;
Implement and enforce shelter rules to promote safe community living;
Develop and evaluate shelter policies and programs as needed;
Ensure that the shelter has coverage 24 hours a day, 7 days a week 365 days a year and provide back up as needed;
Provide on call support to staff; Provide case management, crisis management, and intervention as needed;
Maintain the physical plant of the shelter; Represent ATASK at meetings, trainings and events;
Role model and incorporate ATASK's mission, values and professional standard to staff;
Other tasks and activities, as needed
Supervisory Responsibilities: Create and monitor shelter staff schedules; Supervise and provide ongoing training for shelter staff, volunteers and interns; Interview, hire, and train new staff and interns as needed; Facilitate monthly shelter meetings; Ensure shelter staff completes and receives daily shelter updates
Administrative Responsibilities: Interface and collaborate with all ATASK Programs and Managers; Maintain and analyze accurate daily and monthly shelter statistics; Complete and submit reports in a timely manner; Develop and maintain up-to-date forms, files, resources, and referrals; Develop budget and monitor expenditures; Assist with grant writing, monitor compliance for shelter grants, maintain relationships with funders; Attend monthly managers meetings; Conduct and attend regular meetings regarding shelter program at ATASK and in the community; Build and maintain relationships with other DV shelters and programs, relevant community advocates and community service providers
Direct Service Responsibilities: Oversee provision of direct services to shelter clients; Collaborate with ATASK advocates and external service providers for comprehensive case management; Support client in achieving goals determined through team wraparound meetings; Maintain updated and accurate shelter client case files via Empowerdb; Appropriately assess and manage crisis situations; Facilitate communal living and communication for a diverse population of residents; Ensure coverage of the 24-hour helpline, log and track calls, and provide follow-up to callers as needed
Facility Responsibilities: Maintain internal and external safety of the shelter through assessing and addressing maintenance issues effectively and efficiently; Plan and oversee capital projects; Screen and interface with appropriate maintenance personnel; Effectively interface with emergency personnel
Education/Experience/Skills: Bachelor's Degree in Social Work, Counseling, Psychology, or related human services field. Master's Degree preferred.
Bilingual English and Asian language speaking preferred
4+ yrs direct service experience, preferably with domestic violence survivors and their families
2+ yrs experience working in a residential facility
2+ yrs supervisory experience Knowledge of the causes and effects of domestic violence, related safety issues, ethnic diversity, gender analysis of domestic violence and multiple oppressions
Intake, assessment, case-planning skills and knowledge of community resources
Computer proficient: ability to utilize Microsoft office, e-mail as significant modes of communication and documentation, Empowerdb knowledge a plus
Strong oral, written and interpersonal communication skills
Good organizational and time management skills
Ability to operate independently, as part of a team and collaborate with ATASK staff and other agencies
Current driver's license and access to vehicle required
To apply, please send cover letter and resume to: Perrie Mo, Shelter Manager at
[email protected]
