Q1 2023 Highlights
Q1 has been absolutely fantastic for us at NCR Terafina! We are proud to share that we were selected as a finalist for the 2023 Callahan & Associates / Innovation Series for exceptional member experience. The Innovation Series honors forward-thinking organizations who lead the way with cutting edge products and services to help credit unions thrive. As digital transformation rapidly evolves, we appreciate the many ways that banks and credit unions are shifting priorities to keep up. 

Our Terafina family continues to expand with our newest additions United Community Bank ($24.15B), Academy Bank ($2.27B), and Armed Forces Bank ($1.30B). Furthermore, current clients like Valley Bank ($54.44B) continue to expand their customer offerings to include commercial deposits and consumer loans.

We also had the privilege of hearing from some of our amazing client partners. Courtney Rowan, VP, Digital Experience of Citadel Credit Union ($5.46B) shared an account of Citadel's winning digital strategies for retail and SMB growth in a webinar with The Financial Brand. Jennifer Kern, VP, Onboarding Strategy Product Manager of UMB Bank ($37.25B) talked about the particulars of a successful onboarding master plan and the importance of finding the best partners in our latest Quick 5 with Terafina Trailblazers feature. We love learning about all the new initiatives our clients are undertaking on behalf of their customers, in addition to how they leverage digital onboarding to successfully deepen customer relationships. 

As we enter Q2, we would like to share an organizational update. Ashwin Goyal, GM and Karthik Vaidyanathan, CTO are leaving NCR Terafina to pursue opportunities in the start-up world. We wish Ashwin and Karthik the very best and thank them for their work to build Terafina into the leading platform it is today. Their leadership and guidance has set the course for Terafina’s continued success. 

I am thrilled to be leading our remarkable team forward as Terafina’s new GM. We are well positioned for accelerated growth and a focus on our clients and delivering with excellence remain top priorities.

Please take a minute to see what we have been up to and what’s next on the horizon for us.

Warm Regards,

Jason Hillner
GM, NCR Terafina

Frank Hauck
President and GM, NCR Banking
Welcome to the NCR Terafina family!
Fort Leavenworth, KS 
Kansas City, MO 
Greenville, SC
Recently, Courtney Rowan, VP, Digital Experience, Citadel Credit Union sat down with us in a co-hosted webinar with The Financial Brand to discuss Citadel’s latest small business initiative and the importance of credit unions prioritizing digital experiences to transform the member experience. Listen here.  

“We were in the throes of redeveloping our digital account opening process with a company called Terafina in the middle of COVID. This new software took us down to three minutes (conversion process)...our initial funding grew 395% within eight months of launching.”
Our latest Quick 5 Terafina Trailblazers is with Jennifer Kern, VP, Onboarding Strategy Product Manager at UMB Bank. In our third installment, Jennifer shares her insights on digital innovation drivers, new initiatives at UMB, and tools for a successful onboarding strategy. Read here.
NCR Terafina was recognized as a finalist in the 2023 Callahan & Associates/ Innovation Series for exceptional member service. In our submission, we highlighted the outstanding growth that Citadel Credit Union experienced as a result of utilizing the Terafina platform. Growth that included funnel rate conversions of 115% year over year since going live in August 2020 with their small business deposit module. 

We are thrilled that our partnership with Citadel has produced amazing results for their organization, while at the same time, provided a successful digital onboarding experience for their members. We look forward to many more opportunities where we can spotlight how our bank and credit union client partners are leveraging the Terafina solution in this age of digital disruption.
Cindy Blackstone, Chief Retail Officer,
Southside Bank

Stay tuned for an upcoming Financial Brand podcast featuring Cindy Blackstone, Chief Retail Officer of Southside Bank based in Tyler, TX. Cindy will highlight Southside's digital first approach and how they continue to innovative to deepen the customer experience.
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“Banking digital is a core component of how we offer client value. An extensive vetting process uncovered how valuable and scalable the NCR platforms could be. We also saw the benefit this could bring to our clients and the experience a fully integrated digital sales and service platform Terafina and NCR could offer. This partnership fits well with our view of the entire client experience and digital/mobile forward strategy. We are thrilled to move to the future with NCR as our partner.”

-Pamela O’Leary, EVP, Chief Operating Officer & Chief Technology Officer, South Shore Bank