2018 Population Health Focused Pilot
Quality Improvement Activity (PHFPQ)
Vocational Rehabilitation
For questions or technical assistance, please contact:
Brittney Jackson, LMSW, MBA
Patient Services Director
(203) 285-1213

A priority of the Network is to serve as a resource to both dialysis patients and professionals throughout PHFPQ activities. 
For more information about the PHFPQ please visit our website.  


Tracking & Reporting: 
Project leads should ensure that the vocational
rehabilitation data is updated  in CROWNWeb monthly. 

OUTLINE: Develop a Plan-Do-Study-Act (PDSA) cycle to address identified barriers.  
Work Incentive Seminar Events (WISE) webinar: Ticket to Work and Reasonable Accommodations 
When: Thursday July 25th from 3
p.m. to 4:30
p.m. (EST )
Click the here to register


The Network is working with 20 facilities, representing 10% of the Network 1 service area. The Network aims to improve patient education about vocational rehabilitation (VR) and employment networks (EN), regular elicitation of patients' goals, and genuine efforts to achieve them. Moreover, as a result of the QIA patients will better understand the benefits of goal setting, VR and EN services, and how to utilize those services.
If you have any questions about the facility's role and responsibilities for implementing the QIA, please call 203-285-1213.
NOTE: Documentation of vocational rehabilitation status in CROWNWeb is vital, as it will be the source of measuring improvement at the facility-level.

Tools & Resources
Throughout this project, participating facilities will receive tools and resources for patient self-management, goal setting, and VR/EN patient education.

These powerful materials were created to support the activities of Employment Networks (ENs), Vocational Rehabilitation (VR) agencies and other SSA-approved disability employment-focused organizations as they assist people with disabilities as they enter or re-enter the workforce.

Please utilize the following resources to help educate patients about the Ticket to Work program:
To assist you with compliance in this project we
are providing you with a checklist of current activities your facility should be engaging in to
meet the goal:
Facility Project Lead Checklist:
  • Review your current census to determine how many patients are eligible (ages 18-54)
  • Talk to your facility's selected Patient Ambassador to discuss their role within the project. ** It is never too late to identify any patient who is interested in serving as the Patient Ambassador (PA).
  • Provide your PA with resources and the list of eligible patients to assist with distribution.  Hard copies will be sent to your facility as well.
  • Download and print the patient stories as a secondary resource for you and your PA to hand out.
  • Create a schedule to distribute resources between for yourself and your PA.
  • Save the date to attend the National LAN call scheduled for June 67th, 2018 at 3pm EST. (registration link in left column)
  • Create a process in your facility to ensure voc rehab information is kept up to date in CROWNWeb for all patients.
  • Review progress with your PA and invite your PA to report interventions, success and barriers in the facility QAPI meeting.
  • If you haven't already, contact your local VR/EN agency to set up an awareness activity for your facility such as hosting a lobby day, inviting local VR/EN agencies to provide information to patients and staff or assembling a bulletin board using Network and local VR/EN materials
Patient Ambassador Role: 
  • Distribute the Network resources and patient stories on vocational rehabilitation.  All resources are listed on the left hand column 
  • Provide interested patients with the contact information to the state level agencies. Help with facility awareness activity planning as noted above.
  • Provide report of your actions and observations at the facility's QAPI meeting.


Project Goals

* Participating facilities shall demonstrate a ten (10) percentage point increase in referrals to EN/VR agencies in by September 30, 2018.


* Participating facilities shall demonstrate a five (5) percentage point improvement in the number of patients receiving EN/VR services by September 30, 2018.

We Want to Hear from YOU!
Please contact the Patient Services Director if you have questions, comments, or specific barriers that you would like to address.  Let us know if you have identified any best practices that you would like to share with the community.