2018 Population Health Focused Pilot
Quality Improvement Activity (PHFPQ)
Vocational Rehabilitation
For questions or technical assistance, please contact:
Brittney Jackson, LMSW, MBA
Patient Services Director
(203) 285-1213

A priority of the Network is to serve as a resource to both dialysis patients and professionals throughout PHFPQ activities. 
For more information about the PHFPQ please visit our website.  


Tracking & Reporting: 
Project leads should ensure that the vocational
rehabilitation data is updated  in CROWNWeb monthly. 

OUTLINE: Develop a Plan-Do-Study-Act (PDSA) cycle to address identified barriers.  
The Network is working with 20 facilities, representing 10% of the Network 1 service area. The Network aims to improve patient education about vocational rehabilitation (VR) and employment networks (EN), regular elicitation of patients' goals, and genuine efforts to achieve them. Moreover, as a result of the QIA patients will better understand the benefits of goal setting, VR and EN services, and how to utilize those services.
If you have any questions about the facility's role and responsibilities for implementing the QIA, please call 203-285-1213.
NOTE: Documentation of vocational rehabilitation status in CROWNWeb is vital, as it will be the source of measuring improvement at the facility-level.

Tools & Resources
Throughout this project, participating facilities will receive tools and resources for patient self-management, goal setting, and VR/EN patient education.

These powerful materials were created to support the activities of Employment Networks (ENs), Vocational Rehabilitation (VR) agencies and other SSA-approved disability employment-focused organizations as they assist people with disabilities as they enter or re-enter the workforce.

Please utilize the following resources to help educate patients about the Ticket to Work program:

CROWNWeb Definitions
Vocational Rehabilitation
Common Scenarios
CROWNWeb Category
Referred to VR
Social worker gave patient phone number for VR
Referred to VR
Patient is being recommended for VR, but has not agreed to participate
Currently in VR
Patient filled out an application
Currently in VR
Patient went to VR orientation and was assigned a counselor
Declines VR
Patient went to VR orientation and did not follow up after the orientation
Declines VR
Patient has indicated they do not want to participate in VR program
Not Eligible for VR
Patient has co-morbid
 conditions that prevent them from being able to work
Not Eligible for VR
Patient is undocumented and does have a legal right to work in the US
Completed VR
Patient went through VR program and achieved their VR goals (got job, completed college, etc.)


Project Goals

* Participating facilities shall demonstrate a ten (10) percentage point increase in referrals to EN/VR agencies in by September 30, 2018.


* Participating facilities shall demonstrate a five (5) percentage point improvement in the number of patients receiving EN/VR services by September 30, 2018.

We Want to Hear from YOU!
Please contact the Patient Services Director if you have questions, comments, or specific barriers that you would like to address.  Let us know if you have identified any best practices that you would like to share with the community.