QTC RHRP Review - December 2024

To ensure timely processing of provider payments, providers must sign and submit completed reports electronically (to include upload of x-rays) through our Provider Portal within 48 hours of the conducted appointment.

Service Member Surveys

Following each appointment, ALL Service Members will receive a brief survey that is aimed to gather feedback, opinions and experiences. This helps in understanding customer satisfaction, improving services and identifying any areas for growth or change.

We offer the following tips:

Approach all Service Members in a considerate manner.
Avoid interruptions and delays in initiating the exam.
Avoid making jokes, inappropriate remarks or personal comments.

General Medicine

Physical Examinations

Comprehensive Physical Exams, also referred to as 'A-Physicals' are head to toe examinations that are conducted to ensure the medical qualification of Service Members based on Service Component guidance. A-Physicals should not be confused with Periodic Health Assessments (DD3024)

A-Physicals for RHRP are medical examinations conducted to ensure Service Members meet the medical and readiness standards required for their military duties. A-Physicals are typically conducted for:

Military separation
Retirement
Retention
Commission
Accession

These exams require:

Comprehensive Medical Review: Evaluation of Service Members overall health, including review of medical history and current health status (DD2807)

Physical Assessment: Hands on examination of body systems, such as cardiovascular, respiratory, musculoskeletal, and neurological. (DD2808)

Click the links below for sample DD2808 forms with highlighted requirements:

Vitals and Exam Specific Tests: Measurement of height, weight, and blood pressure are taken at each visit as well as any required labs. Depending on age, gender, and military requirements, screenings for vision, hearing and other specific conditions may be included.

Click the button below for step-by-step instructions

A Physical Exam Instructions

DNA Lab Samples

It is imperative that both provider and clinical staff are familiar and follow the workflow for collecting DNA samples. Please note that drying racks are reusable and must not be shipped to AFRSSIR with the blood-stained cards.

For any questions or concerns regarding lab supplies please contact the QTC Warehouse. zz_RHRP_Clinic_Support@qtcm.com

Click the button below to review and save the DNA collection Instructions

DNA Collection Instructions

VISION

To clarify the policy for RHRP Ophthalmologists and Optometrists:

No On-Site Eyewear Manufacturing:

Providers must not manufacture eyewear for Service Members under any circumstance.

Proper Procedure for Eyewear Orders:

Electronically complete the eyewear prescription form (DD771) in Provider Portal.
Sign and submit exam
QTC is responsible for manufacturing and shipping eyewear to Service Member.

Personal Insurance Request

If a Service Member requests eyewear directly from the clinic, advise them to use their personal insurance.
This process must remain entirely separate from QTC RHRP related appointments or procedures

Audiology

We encourage you to review our NEW Comprehensive Audio Overview for RHRP audiology exams. This resource provides detailed insights into QTCs expectations and guidelines, ensuring clarity and alignment for successful exam administration.

Click the link below.

Audio Comprehensive Overview

Questions

If there are any questions related to this memo or need additional training, send us an email by clicking the button below.

Email QTC Provider Support