Personal protective equipment and standard precautions must be used at all times when there is a potential risk of handling bodily fluids. Please refer to the PPE and Lab Standard precaution guidelines.

Status of Upload

From the provider portal appointment page. After a file is uploaded, users will see the status:

Green check mark= successfully uploaded

Red X= failed upload

Grey circle with line= In process of uploading

Other FAQs:

General Medical:

Click for PDF

Dental: Click for PDF

Vision: Click for PDF

COMING SOON

MOHT

Military operations hearing test (MOHT) will be coming soon to replace the current speech recognition in noise test (SPRINT) for Army components only. Training and supplies on MOHTs forthcoming.

QUESTIONS

If there are any questions related to this memo, send us an email by clicking the link below.

EMAIL PROVIDER SUPPORT

JOIN OUR WEEKLY WEBINARS FOR LIVE HELP

Must register by clicking the button below to obtain meeting details.

Dental Webinar

Audio/Vision Webinar

Telehealth/General Medicine Webinar

Provider Complete Status

Cases with Appointment status of Provider Complete will only disappear/drop from your Provider Portal when the service member has completed ALL required appointments with Leidos QTC. Therefore, you may see cases remain on your provider portal even for some time after you have completed your report through to Provider Complete status.

2813 check box for 603A

The 2813 check box at the top of the 603A dental assessment form should not be selected if service members are being seen in a dental clinic setting. This selection option is only to be utilized at RHRP group events.

2807/2808 Linking Demographics

The service members demographic information within the Report of Medical History form (DD2807) and Report of Medical Examination form (DD2808) will now be linked. Therefore, providers and staff will no longer have to enter the following demographic data within the DD2808 form.

Linked Fields include:

SM Full Name
SSN
Today's Date
Home Address
Home Telephone
Email Adress
Name of Examining Location and Adress
Service Component
Purpose of Examination
Grade/Rank
Sex

Quest Lab Ordering

All Lab orders except for HIV and DNA testing must be sent to Quest diagnostics. If labs are ordered for an appointment, an icon will appear under the Diagnostics column. Click on the icon to see which labs are ordered and then print the requisition form as well as label.

How to Order Labs

Are you a Dental Provider needing a more comprehensive training?

Click the link below for a detailed training on dental forms.

Dental Comprehensive Overview

Service Member Surveys

Following each appointment, ALL service members will receive a brief survey that is aimed to gather feedback, opinions and experiences. This helps in understanding customer satisfaction, improving services and identifying any areas for growth or change.

Approach all service members in a considerate manner. Avoid interruptions and delays in initiating the exam as well as making jokes, inappropriate remarks or personal comments.

After a brand evolution to align more closely with our parent company Leidos, we proudly present our new logo: