Have you seen the show Undercover Boss, the reality series that follows high-level executives as they slip anonymously into the rank-and-file of their own organization to examine the inner workings of their operation? While I haven’t been anonymous, I have had the privilege of seeing the inner workings of Care Partners Hospice and Palliative Care and I have been extremely impressed with all they do to ensure “Exceptional Care Without Exception”.
I started working for Care Partners in 2010 as a community outreach manager where I was able to represent Care Partners in the public. In 2018 my Mom was a patient of Care Partners so I was able to see how staff cared for my mom as a patient and our family. I have been a board member since 2014 serving on various committees where I have seen how hard staff works to ensure patients and their families get the best care possible.
I have attended the weekly interdisciplinary meeting where a patients team member meets to discuss plans of care for each patient. The care shown by the staff, the desire to do what is right for the patient and his or her family and the camaraderie among staff is heartwarming.
When my Mom was on hospice the staff was always available to us. Her nurse came on a minutes notice when we needed her when I know she was supposed to be in a mandatory meeting. Her aide was so gentile with her and made her feel special every time she visited. The social worker went above and beyond with my dad as he was struggling. Each visit by Care Partners staff made my family feel surrounded by care, support and love.
After a patient passes a family member gets a survey to see how the care for their loved one was. Each quarter representatives from all disciplines of Care Partners (including volunteers and board members) scrutinizes the data to see what they did well, where they need improvement and how they scored against other hospices nationally and locally. If they need improvement a plan is created and implemented as Care Partners strives to provide the best care for patients and their families as possible. If you get a survey, please respond, your feedback is important!
When Care Partners says they provide “Exceptional Care Without Exception” I can attest to that. I have seen their exceptional care from many angles and it’s true. This “Undercover Boss” is impressed with the operations of Care Partners. I am proud to be on the board of directors and would recommend Care Partners to anybody needing service. They truly are the best!