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Quatris Health | Summer 2016 Newsletter
Project Northstar

GE Healthcare recently announced Project Northstar at Centricity LIVE, our national users' conference in Pheonix, AZ. Project Northstar is GE's next generation IT vision for ambulatory care delivery. It combines financial management, care delivery, and population health in a fully-integrated, interoperable, and intelligent software solution. Project Northstar is designed to help practices thrive in the world of value-based care. This new software makes your life easy, so you can make others' lives better.

While healthcare continues to advance, Project Northstar helps you stay sharp with cutting edge technology that delivers optimized workflows and improved patient outcomes. The goal of Project Northstar is to optimize your practice's financial management so you can focus on your patients.

GE plans to deliver Project Northstar over the next few years. The first major release of EMR Orders will be in the first half of 2017.

Project Northstar makes your practice better. Here's how.

Optimized Workflows. Your practice will be more efficient thanks to Project Northstar's streamlined workflows and built-in collaboration tools. Get actionable, patient-specific, and population-based health insights from leading medical providers and world-class technology partners, so you can work smarter, not harder.

Improved Patient Outcomes. You focus on your patients, and so do we. Project Northstar will actively engage patients, making all necessary information accessible and understandable, so everyone can better manage their health.

Cutting Edge Technology. We know that each practice is unique. That's why Project Northstar was designed to be flexible and adaptable. This software will ensure that as healthcare evolves, so can you.

Easy Migration, Open for All. If you are currently using Centricity Practice Solution or Centricity EMR, Project Northstar will improve current workflows and introduce new capabilities with a gradual and safe migration to the GE Health Cloud. Enjoy the ease of organization, management, and integration, all at your fingertips.

GE and Quatris are fully committed to helping our customers succeed in this ever-changing healthcare environment. Project Northstar is a testament to this commitment. We've created the tools so you can create the future.

Ransomware Virus

Recently, Quatris has worked with some clients that have unfortunately been affected by ransomware viruses. Ransomware is a type of malware that can be covertly installed on a computer without the user's knowledge. The virus restricts access to the infected computer system and demands payment to the malware operators to remove the restriction. Some common ransomware virus names are "The Cryptovirus", "Reveton", "Locky", "Cryptolocker", "Cryptolocker.f", "TorrentLocker", and "CryptoWall".

Medical facilities are now being targeted for these malicious attacks. Millions of computer systems are affected yearly by malware viruses. McAfee's quarterly threat report for Q1 of 2015 showed 750,000 incidents of new ransomware.

An attack like this could be devastating to your medical practice. Here are some ways to protect yourself against a malware virus.


  • Train your employees on the threat of ransomware and make them aware of what to avoid. End users are targeted by the hackers most commonly via phishing email.
  • Ensure anti-virus and anti-malware software are installed, updated, and running regular scans.
  • Manage the use of administration accounts. Implement the principle of least privilege to protect valuable information from damage.
  • Patch and update operating systems, software, and firmware on devices.


  • Backup your data regularly.
  • To further secure against theft, backup your data offsite.
  • Backup your database as well as all of your supporting files.
  • Backup your servers, and do a complete 'image' of your servers regularly.
  • Without backups, or if backups are included in what is attacked, there is no way to recover.
  • Test your backups. Have trial restorations or run 'fire drills' to ensure you can bounce back if an attack occurs.


  • Have a plan prepared in case of a ransomware attack.
  • Know how to call, who to alert, what machines to shut down, and what steps to take.
  • The more prepared you are, the better chance you have of getting your system up and running again with minimal data loss.

Here are some suggestions if you believe you are the victim of a ransomware virus or malicious attack:

  • Contact your local IT and implement your planned security response.
  • Contact your local FBI field office and report the incident to the Bureau's Internet Crime Complaint Center.
  • Contact Quatris for assistance in recovering your files for Centricity.
Centricity LIVE and CHUG

Together, we do more. Centricity LIVE, GE's premier IT education conference, recently brought more than 2000 Centricity users and GE Healthcare executives and product managers to Pheonix. Users shared information on how to optimize their healthcare IT investment and gained valuable insight on what GE is developing for the future.

CHUG, Centricity Healthcare User Group, held their spring conference in conjunction with Centricity LIVE. Centricity PM and EMR users got together to learn more about the product by interacting with other users as well as GE professionals. GE executives led information sessions on a breadth of topics such as "Product Roadmap & Strategy" and "Weaving Quality into your Workflows". Through this conference, users are able to build a network of support to ensure a successful future.

The feedback we hear year after year about the value of the CHUG conference is the networking that goes on among the users. The value of these meetings is in the ability for attendees to discuss problems, workflows, and successes with other people who use the system every day. Attendees find these relationships continue long after the conference ends.

A group of Quatris customers at the Centricity LIVE conference in Phoenix, May 18-20, 2016

Save the Date!

The CHUG Fall 2016 Conference will be held October 13-16 at the JW Marriott in Austin, Texas. Centricity Healthcare User Group is your source for all conference related information, whether you want to lead a session and share your Centricity expertise, or simply attend to learn and network with other Centricity users.

We would love the opportunity to meet with you. If you plan to attend the conference in Austin or would like to speak to someone from Quatris about the benefits of the CHUG conference, please email us at chug@quatris.com today!

Kelly Wills

Question: I scanned an image into Ideal Image and imported the attachments but they are not showing in the patients chart. Why not?

Answer: The most common reason why scanned images are not transferred from Ideal Image to the chart is because the DTS is down.

Step-by-Step: To check the status of the DTS, go to Chart Linklogic from the left menu and then click DTS Monitor from the menu on the left. If it is blank or a status of ERROR, your DTS is down and the LinkLogic DTS Service needs to be restarted.

To restart the DTS, you first must know where it is located. From Administration, click Linklogic Task Options icon on the top banner. Click Stations (on left) > Click Type twice > Note the Host Name (the DTS Server where the Linkgocie DTS Service is located). Next remote over to the DTS Server (Start > Run > mstsc) then Start > Administrative Tools > Services and locate and highlight the Linklogic DTS Service > Right Click Restart

Tom Kearney

Question: If I delete or merge a patient record accidentally can I retrieve the deleted data or undo the merge?

Answer: Once you delete or merge a patient record in Centricity the information cannot be retrieved and the merge cannot be undone. However, Centricity will not allow a user to delete a patient record if there is any financial information, EMR documents and or orders assigned/attached to the patient record. Deleting and merging any information in Centricity is something that should be taken seriously. Quatris Health recommends that access/security to deleting and merging information in Centricity be restricted, especially information pertaining to patient records.

Terrance Goggans

Question: What is the process for requesting an enhancement to the Centricity product?

Answer: You can submit an enhancement request HERE for PM, EMR, or CQR enhancements at any time (so be sure to bookmark the address for future reference). Also GE does do their Delighter Days survey 2 times a year where they ask for feedback on specific smaller enhancements users just like you get to vote for. Watch for Delighter Days emails from Quatris in the Spring and Fall. During the State of the Union addresses GE will talk about enhancements in upcoming service packs and releases.

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