September 2020
Indoor Dog Park Open
We're continuing our progress on the Healthy Pet Lifestyle Campus at 1112 Front Street. Our new indoor dog park is now open! It's a great time to join as the mornings get chillier and it's dark earlier in the evening. The indoor dog park offers a safe, fun exercise area for dogs.

The park is a great community resource for pets and their owners. Serving as a spot to meet a friend with your pet in tow, a place for training and a great exercise center. Many events are on the schedule for the upcoming months.

We continue on our quest to find the best ways to treat itchy skin and allergies. It's certainly the season for pets to scratch. We've come up with an innovative way to work on skin but we're looking for a good plumber to help us install our new tub. Super excited to tell you all about our new skin treatment soon!
Saving Money on Your Pet's Diet
On this week's Holistic Vet Advice Podcast with Dr. Jim and Cristen Carlson, we discuss how to save big money on the largest investment you're making in pet care : FOOD. Also, the number one asked question in the animal hospital. Two listener submitted questions about their pets and the holistic and conventional solutions we can offer them in caring for their pets. Thanks for listening!

Free Refills on RIV Pickup Bags
Hi! We're helping keep the community clean with our new Riverside poop bag holder.

Pick up your free holder and return for free refills for through 2021. We'll be happy to fill it up for you any time you are in need.

There is a free will, no obligation required collection of $5 for animal charities when getting a bag holder.

Keep the peace in your neighborhood and pick up after your pet!

Limit 2 per household.
Pet Store
We're bringing in Farmina Food for dogs and cats and Nature's Logic foods. We also carry Fromm dog and cat food.

Our freezer has raw bones, Cheese bites made with A2 milk, organic duck eggs and frozen fermented pig's feet.

Stop by for those and Dr. Carlson's top pick holistic supplements and products in our Pet Store.
Our Pet Store isn't all serious business!

If you're celebrating a birthday we now have costume sets, birthday cakes and birthday bones

We'll have a little unscientific election poll with our Democrat and Republican dog cookies in a few weeks. Which candidate will win by selling out of their cookies the quickest? We'll see if our customers can predict this election with our "poll", a sellout of Trump or Biden party cookies! Be sure to stop in to vote! In addition to being a fun little game, the cookies taste amazing!

Fast Walk In Veterinary Services for Vaccinations and Basic Grooming

Our new walk in quick vet services are open from 9-12:30 and 2-6 daily. This new section of Riverside requires no appointment for many services typically found in the office. This includes many vaccines, B12 injections as prescribed, anal glands, nail trims, nail grinds and other services. See our website for a complete listing of services we now provide without the hassle of an appointment. There is little to no wait but we go at the pace each individual animal is comfortable with. So please be as patient with us as we are with your pets every day.

It's Fall Y'all!
Stop by our photo booth and snap a cute pic of your pet. Be sure to share it with the hashtag #RiversidePets on Facebook and #riversideanimalclinic on Instagram. There are many cute props to make it a memorable photo! Bring the family!
Online Pharmacy Policy Change
After much consideration, we need to change our policy of filling prescriptions for outside pharmacies.

After a few deeply concerning experiences of wrong medications, incorrect dosing and incorrect carrier substances in pharmaceuticals, we will no longer fill any prescriptions for online pharmacies that require us to sign and return the fax. You will still get medications and opportunities to use an online pharmacy.

"The biggest problem is safety. Pets are not the same as humans physically and their dosing is not the same. This can pose many issues when using an outside pharmacy," said Dr. Jim Carlson. In recent months we've seen patients with incorrect heartworm medications that created a serious health problem among many other troublesome health problems.

Additionally, our team is having a very difficult time devoting hours of manpower to online pharmacy orders. "It isn't as simple as signing the form. Each form must be vetted for accuracy, logged, signed, scanned and faxed. Per item, this can take a half hour." said Dr. Carlson.

More concerning is the constant calling by various companies wanting a receptionist to approve items. It is a high pressure situation and puts too much responsibility on lay staff. "Online pharmacies employ professional sales teams and call centers. They are looking for a "yes" in filling prescriptions so it doesn't matter to them how often they call, if we are serving a local customer, if we have an emergency or euthanasia present. Receiving 50 phone calls a day from online pharmacies prevents us from serving our own clientele effectively," said Cristen Carlson, manager of Riverside Animal Clinic & Holistic Center.

Going forward, our solution is the following:
  • We are happy to provide you with a written prescription which you can pick up and mail to any online pharmacy.
  • If you will be using an online pharmacy, tell us at your annual appointment so we can complete your request at that time.
  • We offer a complete pharmacy on our website
  • We now offer more items in regular stock in our new facility. Please give us a chance to fill prescriptions for you.
  • Compounded medication requests will be approved through our office.
  • If you live more than 20 miles away, we will mail you a written prescription or in some cases may approve your prescription to an online pharmacy.
  • Compounded medications are always approved through an outside source but we prefer our client to submit a written prescription to the compounding pharmacy to prevent errors.

We apologize for any inconvenience in advance. This is nothing personal or greedy. Letting go of online pharmacy faxes are something we've considered doing for many years. With so many new responsibilities in our office, we are unable to continue providing this free service.