EMV Pin Pads and GoPayment Readers: What Is New?

Please see the images below explaining the new debit/credit pin pads and GoPayment swipes. 
  • EMV Compliant IPP350 (pin pads) will have a small white sticker on the back that let's you know that piece of hardware is "EMV ready". Besides the sticker, the new and old pin pads are identical pieces of hardware (but are programmed differently internally to accept chip cards in the bottom insert). 
  • The GoPayment swipe looks identical to the old one, but the EMV compliant swipe is bigger, allows chip cards to be "dipped" and requires charging (USB charging cable included). 
Non-EMV IPP350 Pin Pads: What To Do With Them?

YOU DO NOT NEED TO RETURN THE OLD, NON-EMV PIN PADS!
At one time, you may have heard us tell you that in order to avoid being charged, you must return the hardware--Intuit has let us know that you do NOT need to return the old pin pads.

We do suggest you hang onto the non-EMV pin pads, rather than throw them away. If you choose to do this, please clearly mark them NON-EMV so you don't confuse them, especially if you have multiple pin pads. Feel free to store the old one in the back should you need it in an emergency situation (perhaps if your new one breaks and you are waiting for a replacement). While these aren't compliant, they will still be able to accept payments in emergency/circumstantial situations. Keep in mind, you will not be able to "dip" the chip cards and when using the old machines and will not be compliant.

You may hang on to the old GoPayment swipes or you can simply recycle them. 

IF for any reason you do want to return the old pin pads, you want to be sure to dispose of them in a secure manner. Remember, it is not required that you return the old hardware, but if you wish, you may send them to:

Intuit Inc.
ATTN: Returns Department
PO Box #580926
Pleasant Prairie, WI 53158, US

OR 

If you are returning products via UPS, DefEx or shipping methods that will not ship to a P.O Box, mail to:
Intuit Inc
ATTN: Returns Department, Door 20
11500 80th Avenue
Pleasant Prairie, WI 53158, US
Pin Pad Replacements: Any Questions?

If you have any questions or concerns regarding receiving (or not  receiving) your replacement pin pads-- please reach out immediately at  607.218.1132.

Sincerely,
Morgan Holl
Office Manager and Sales Support
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