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Controversial Investment:
Missouri Star's Stake in Kaufman
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There had been rumors in the quilt trade for some months that the financial situation was getting shaky at Robert Kaufman Fabrics, a Los Angeles-based multi-generational fabric company. The company sells a variety of fabrics but is probably best known for popular quilting fabrics that include Kona Cotton Solids and Artisan Batiks. Like many fabric companies whose sales soared during the pandemic, Kaufman was trying to deal with a steep drop in sales that followed the boom times.
But when the news trickled out at Quilt Market, the fall trade show in Houston, that Missouri Star Quilt Company, the biggest quilt world retailer in the country, had acquired a substantial share of Kaufman, there was a wave of shock and even outrage. This anger seemed directed at both Missouri Star and Kaufman.
"I think there has been simmering anger toward Missouri Star in the industry for a long time," one fabric retailer told me. "Their discounting practices are extreme and make it hard for shops to compete. That has been true for a long time. But with a retailer buying a fabric resource, they become a vertical operation and wipe out competition even more." For example, Missouri Star has recently put Kona fabric on sale for $55 per bolt, making the price $5.50 a yard during a time when Kaufman had dictated that other retailers charge a much higher minimum price per yard. Missouri Star has become the biggest purveyor of fabric in the country partly through its Daily Deals, discounts on one product between 30% and 100% that drive consumers to its site.
Now, other fabric companies that compete with Kaufman fear that the biggest retailer in the business will favor and promote Kaufman products over anyone else's fabric, and not just for special discounts. As Cindy Cloward, an owner and Chief Design Officer of Riley Blake Designs told Abby Glassenberg in an article for the Craft Industry Alliance last month, "Regarding the merger of one of the biggest manufacturers with one of the largest retailers, from our perspective, this is a very concerning development for the industry. We believe this combination creates imbalances and isn't healthy for the long-term growth of our industry."
Why the anger at Kaufman? Among other things, quilt shop owners were complaining they didn't want Missouri Star, their giant competitor, to have information about their fabric buying. Mainly, they don't want their shop purchases to benefit a company that undercuts them.
Mari Vanderstelt, owner of Yankee Dutch Quilting & Dry Goods in Brownsville, Oregon told me "My first thought when I heard the news was that if I order from Kaufman, then I am helping Missouri Star make more money. We were just about to open an account with Kaufman because I wanted to buy their batiks." She bought batiks from another company instead and didn't open an account with Kaufman.
Scarlett Wells who owns the Fabric Cobbler in Forsyth, Illinois had been a regular customer of the Kaufman company for over a decade but she closed her account when she learned Missouri Star was "bailing them out." At first, she considered keeping the account, she told me, because one of the themes of her shop is what she calls "fandom." She has a whole wall of fabric that includes sports logos and was buying fabric from Kaufman that was licensed with images from Pokemon, Dr. Seuss and other iconic characters. She had long felt that Missouri Star's "predatory pricing" made quilt shops "look like we're price gougers." It gave her a bad feeling that shortly after the deal became public, "Missouri Star was selling Kona for less than wholesale prices. Other shop owners were saying, What should we do with our Kona now?" Scarlett adds, "There is literally nothing that Kaufman can do to win me back."
This wasn't an easy decision for most shop owners. They praise their Kaufman reps and say they don't want to see the company fail. Plenty of shops continue to buy from Kaufman. On a private Facebook page for quilt shop owners, I've been told that more than half of shop owners who have posted comments said they won't buy from Kaufman now and it is mostly because of this deal. Those commenting that they will still carry Kaufman say they need to stock what their customers want and so long as that is Kaufman fabric, they will sell it.
Heidi Kaisand, who owns the Hen & Chicks Studio quilt shop in Iowa and published a magazine for shop owners, is among the shop owners to comment that much of what Missouri Star has done over the years has benefited shops in general because they raised the profile of quilting in this country and created many new quilters. She doesn't happen to carry Kaufman in her shop but said she isn't worried about this new relationship between Missouri Star and Kaufman. "I am doing well in my lane, working hard to understand my own customers.That is all."
Because the transaction with Kaufman happened last spring but didn't become known until the fall, some felt it had been hidden, which fueled more anger. We need to examine this from different angles. Let's look at what some of the objections are but also hear explanations from Missouri Star and Kaufman. Since none of these entities are publicly traded companies it can be hard to verify details but I've tried to reach out to anyone who I've heard is involved and asked for comments.
The Missouri Star Quilt Company began in 2008, with a small storefront in Hamilton, Mo. at which Jenny Doan was setting herself up as a longarmer for hire and selling a bit of fabric on the side. In the intervening years, the company has transformed its picturesque small town into something between a destination and a pilgrimage, offering multiple quilt-related shops and a retreat center, among other draws. Fans flock to meet Jenny, who built a huge following with free Friday project tutorials on the Missouri Star YouTube channel. But the vast majority of its sales come through its website, which sells a wide range of fabric and notions. Pre-cut fabrics are a high point and sales of them get boosted by the company's hugely successful magazine Block. As a private company, it doesn't report revenues, but Forbes magazine estimated annual sales of $40 million when it profiled Missouri Star in a 2018 article titled "The Disneyland of Quilting."
By now, the management slate includes business talent recruited from Wall Street firms but it is still largely family run. As many as 30 Doan family members have worked for the company at one time but a lot of the growth strategy came from Jenny's son Alan Doan, who has a background in software and startups and who lives on a farm near Hamilton with his wife and 4 kids. Alan (who goes by Al) was the one who explained to his mom what YouTube was and got her started posting tutorials. I've interviewed Jenny multiple times and I've also spoken to Al in the past. At the moment, Jenny and her husband Ron are spending a 2-year stint in Africa doing Mormon mission work, so I reached out to Al to ask questions about this transaction and the industry reactions.
Al told me the animosity and anger took him by surprise because "our motivations were pure." He said the motivation was, in one sense, to repay a favor because Kaufman was helpful and encouraging when Missouri Star was an unknown entity launching 16 years ago. He added that Kaufman's leadership had come to him in dire straits and asked for help and that without help, "they would not have been able to continue."
In the Craft Industry Alliance article last month, Abby Glassenberg quoted an email sent by Missouri Star CEO Jeff Martin to industry partners saying that Kaufman needed recapitalization and Missouri Star was able to help them "secure new investment that has stabilized their business through a combination of private financing and new lines of credit."
The source of that private financing was Al Doan and his sister Sarah Galbraith, who has worked closely with their mother since Missouri Star began. How big a share of the Kaufman company is now owned by Al and Sarah? They aren't saying. Al said Abby Glassenberg's article was largely accurate but the biggest error (other than a headline stating Missouri Star bought Kaufman which has now been corrected) was stating that Missouri Star has a majority of board seats, and thus controls the company. A document filed in May with the state of California says Al and Sarah hold board seats but doesn't list the rest of the board. Both Al and Ken Kaufman, the CEO of Kaufman say that three members of the Kaufman family now also hold board seats so the Missouri contingent has 2 out of 5 seats. In addition, Nicole Strain, who works as the chief financial officer of Missouri Star now serves that role at Kaufman too.
Al told me that he invests in dozens of companies and often asks for a board seat to protect his investment. He insists that both he and Sarah aren't interested in a long-term investment but just want to help the company turn around and then sell back their shares for a profit. "Optimistically, we are happy to get bought out," he said. Al is also adamant that Missouri Star doesn't want to be in the fabric business and has no interest in setting up as a competitor against the fabric companies whose wares they sell.
"My vision for our company is that I want us to buy things and resell them and not get into the world of making our own fabric," Al said. "It's hard enough for me trying to be a good retailer. We have great channels to consumers and I want to take designers and put them in front of our audience and raise their profiles. And then sell some of their stuff."
Al believes that the best outcome is for Kaufman to continue to be an independent fabric company in the quilt world. "How would our industry be better if Robert Kaufman Fabrics was no longer around?" he asked.
Although I have emailed Ken Kaufman with questions and an interview request, he never replied. I have been shown copies of multiple emails he has sent to customers trying to correct the record on this transaction. In a message he sent to retailers on December 27, he said he was still trying to stop rumors and misrepresentations. In bullet points, he addressed several rumors directly, saying Kaufman continues to be an independent company "not owned or controlled by MSQC." And he addressed fears that Missouri Star is privy to info about the fabric company's customers. He wrote "There is no sharing of Kaufman customer information with MSQC."
At this point, some things remain murky. There are things I've been told by industry sources that I can't verify.
For example, both Moda Fabrics and Riley Blake, companies that have sold a lot of fabric to MSQC over the years, have threatened to stop supplying fabric to their biggest customer but won't say if they have followed through on that threat. When I asked Cindy Cloward at Riley Blake, if she had withdrawn her fabric, she declined to answer. She simply directed my attention to what she said to Abby Glassenberg at Craft Industry Alliance in her December 1 newsletter and said she was "quoted correctly." In that article, Cindy said "As we continue to evaluate the situation, we're making decisions that we believe are in the best interest of Riley Blake and the broader industry."
When I reached out to an executive at Moda, I got a similar reply via email. "At this point we are doing what is best for our company. We have no further comments as we do not want our decisions to influence others."
When I asked Al Doan about these companies, he expressed sadness that deep, longstanding relationships seem to be in jeopardy but said "I am very optimistic that our relationship will continue with Moda and Riley Blake" and another company that has threatened to stop selling fabric, Wilmington Prints.
There are also rumors that several companies in the industry were interested in buying Kaufman themselves, and some surmise that has created more frustration at this deal. I haven't been able to confirm the names of the companies or that actual offers were made so I won't write them here.
I asked industry execs what they believe would be the most positive and constructive resolution of this controversy and was told by one, "For the sake of the industry and perhaps for their own business, Al Doan and Sarah Galbraith should sell Robert Kaufman. Though due to the controversy, they might have to do so at a loss."
It's impossible to predict whether these ruptures in the fabric industry will grow or be resolved, but some things are clear. Like many types of retailers, the quilt business has been hit hard by online discounters, including Fabric.com after Amazon acquired it in 2008. Just as the rise of Amazon.com preceded a precipitous drop in the number of independent bookstores, the rise of online discounters like Fabric.com and Missouri Star have coincided with disastrous times for quilt shops. It can be tricky to get exact numbers of quilt shops and people in the business don't want to harp on how dire this looks, but the best estimates I've seen from industry experts show that the number of quilt shops has fallen in the past 15 years from more than 5,000 to between 2,200 and 2,800. (Amazon abruptly closed Fabric.com in 2022.)
Consumers are wary and stressed in general, the post-pandemic sewing boom has petered out and almost every aspect of the quilt world has been shrinking. This looks to be shaping up as a "musical chairs" moment, but it's not a game. Al Doan acknowledges this reality. "The industry is contracting," he told me. "We are all going to need to weather some hard times. Let's work together and grow!"
If you want to dig deeper into this story, read Abby Glassberg's article online because a great many comments have been added at the bottom and it will give you a sense of the diversity of opinions about this deal.
The latest bombshell hitting the fabric business was the announcement this week (January 15) by Joann Fabrics that they are going to file for a bankruptcy for the second time in a year. After the previous bankruptcy they were able to reorganize their heavy debt load and only ended up closing 8 stores out of hundreds. This time, management warns the situation is far more dire and they may have to sell their assets to the highest bidder, who may or may not still operate the chain.
Trying to look on the bright side, the chief of one fabric company said that "despite a lot of disruptions in the market in recent years, hopefully there is room for innovation and creativity to bubble up, inspiring new sewers to join the community and keep our industry afloat."
I'll end by saying something that has become kind of a mantra for the Quilt Journalist newsletter but I feel it very strongly: as consumers in this industry, be conscious that you support the designers and publications and fabric companies and retailers that YOU want to survive.
If there are new developments in this story I will bring them to you in future issues. Next month, I'll go deeper into the implications of the Joann bankruptcy. Stay tuned!
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