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Beginning January 1, 2025, Quantum Health is now our NEW healthcare navigator, and the main point of contact for Anthem and Cigna members. Click the video above to watch the Quantum Health webinar and discover how Quantum supports members!
New ID Cards:
All Anthem and Cigna members should have received a new Quantum Health ID card (with a NEW plan number). Beginning January 1, 2025, members will use this new ID card for medical, prescription, and behavioral health services.
Members MUST share this card with doctors, pharmacists, and other providers—except dentists—as the current Anthem and Cigna ID cards will no longer be valid. Members will continue to use the Delta Dental ID with dentists, and EyeMed ID for vision specialists.
Kaiser Permanente members have comprehensive services as part of their plans and will not use the services of Quantum Health. Neither will members enrolled only in a dental plan (through Delta Dental), a disability policy (through Aflac), and/or the standalone EAP.
Quantum is available Monday to Friday, 8:30 AM to 10:00 PM EST at 1-866-871-0629. Members can also visit myquantumcare.org for more information.
Reasons to call Quantum:
- Help with claims, billing, coverage and benefits
- Finding in-network physicians
- Prescription questions (Express Scripts)
- Vision benefit questions (EyeMed)
- Behavioral health
- Employee Assistance Program (EAP)
- Preparing for a hospital stay
- Contacting doctors to coordinate treatment
- Reviewing care options
- Saving on out-of-pocket costs
- Replacing ID cards
- Scheduling appointments and transfer records
- Estimating and compare costs
- Navigating new diagnoses, like cancer and dementia
- Making decisions about clinical treatments
- Arranging for home meal delivery
- Finding nursing homes and assisted living facilities
- Crafting an advanced directive
- Initiating an appeals process
- Maneuvering through Medicare
- and much more!
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