Property & Casualty

It is critical to report claims in a timely fashion. Failure to report claims in accordance with the terms of your insurance policies may jeopardize your coverage/rights under the policy.
  • GUEST Injury or Damage to a GUEST's Property:
    • Report your claim electronically, at https://claimzone.com/reporter OR report your claim over the phone at 1-866-483-6599.  
    • Because any accident involving a guest/ third party may become a claim, RHA members are encouraged to report ALL such events. 
    • RHA does not charge a per claim handling fee.
  • AUTOMOBILE Accident Involving RESORT/HOTEL Automobile
    • Report your claim at 1-800-362-0000.   
    • Report your claim electronically, at http://www.rhainsure.com/claims/report-a-property-claim
    • You should report all property damage, even if the claim appears to be below your deductible. 
    • RHA's preferred vendor for remediation services is BMS CAT (Contact Fehmi Ilkson at 917-941-9157). BMS CAT has been pre-approved by the RHA program carriers. 
For access to electronic claims reporting, contact Lori Wood at lori@rhainsure.com OR (804) 525-2025.

For more information, consult our Property Claims FAQ and the Casualty Claims Reporting Info.
MARCH 2, 2017
Casualty Renewal Applications Distributed

MARCH 8, 2017
RHA Property Program Renews

MARCH 14, 2017
WEBINAR: Healthcare Reform Transition
1:00 pm ET

MARCH 22, 2017
WEBINAR: DOL's Major 2016 Regulatory Initiatives & Their Implementation
1:00 - 2:00 pm ET

MARCH 25 - 27, 2017
RHA Board of Directors Meeting
The Scarlet Huntington  - San Francisco, CA
The Pacific-Union Club - San Francisco, CA

APRIL 11, 2017
WEBINAR: New OSHA Issues California Employers Must Track
1:00 - 2:30 pm PT

MAY 11, 2017
Kindred Media Dinner
New York, NY
Just Released: FY16 Annual Report

View a digital version of RHA's new Annual Report here

Want additional hard copies? Email Allison@rhainsure.com.
Webinar: Healthcare Reform Transition

March 14, 2017 - 1:00 pm ET 
Register here .

Republicans now have majority control of both chambers in Congress and President Trump's Administration is ramping up. What changes have already been made to the Affordable Care Act (ACA)? What additional changes are likely to be made as the healthcare delivery system in the U.S. starts undergoing its second significant change in less than a decade?

The fate of the ACA has many possibilities, ranging from repeal to repair. As the legislative strategy continues to evolve, understanding the difference between facts and speculation is crucial for employers struggling to plan for the future.
2017 RHA Annual Conference:
Registration Coming Soon
Keep an eye out for your email invitation, or visit  www.rhainsure.com/annual-conference .

July 16 - 19, 2017
Palm Beach, Florida

Schedule Highlights:
Sunday, July 16: Registration, Reception & Dinner
Monday, July 17: Educational sessions (full day), Vendors & Vino event
Tuesday, July 18: Activies/ Golf Tournament, educational sessions (half day), Reception & Dinner
Wednesday, July 19: Return travels, no events scheduled
Balcony, Deck, and Pier Safety

March's loss control focus is Balcony/Deck/Pier Safety - and we're not just talking about splinters! The following claims have been reported by RHA members:
  • "Guest fell off balcony when railing gave way"
  • "Multiple guests fell into water when dock collapsed"
  • "Wedding party fell off balcony when railing gave way"
These are real claims, and each one cost RHA members/carriers in excess of $500,000. These types of claims do not happen with frequency; however, when such events do happen, the results can be tragic. 

What can you do to prevent such claims from occurring at your property? 
Inspect these 5 areas:
    1. Flashing
    2. Fasteners
    3. Wood
    4. Stairs
    5. Railings

Read RHA's newest white paper here.


RHA Casualty Loss Runs are available for you to view and download via RHA's Claim Pilot, accessible 24/7. 

Click here to access loss runs, and  log in with your rhainsure.com user name (your email address) and password. If you have forgotten your password, you can re-set it in Claim Pilot.
If you have any questions concerning the information contained in the loss runs, or require access to RHA member loss runs,  please email  lori@rhainsure.com.
Lake Austin Spa Resort - Austin, TX
2 RHA Members Make Washington Times' 2017 Bucket List Destinations

The Washington Times has compiled 12 destinations for their 2017 travel bucket list, and 2 RHA members take the US spots! Congratulations to Lake Austin Spa Resort in Austin, TX and Twin Farms in Barnard, VT.

See the full list here
Kindred & HSMAI Resort Best Practices Meeting Recap
Kindred partnered with HSMAI last month for a Resort Best Practices Roundtable. Twenty resorts gathered in NYC for peer-to-peer discussions, benchmarking, and updates from industry experts. The content focused on the challenges and opportunities specific to the independent resort market. Kindred and HSMAI plan to continue the partnership - offering an annual roundtable meeting, mid-year educational opportunity, and exclusive benchmarking report - for a $500 annual subscription fee. 

For additional details about participating contact Bree Brostko at bree@meetkindred.com

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