RHE COVID-19 (Coronavirus) Update:
Important update for all City email subscribers
March 25, 2020
The City of Rolling Hills Estates is actively monitoring and listening to the health and policy experts at the federal, state and county levels and taking actions to adhere to requirements or implement policies based upon health expert recommendations.  This important email update is being sent to all City email subscribers to ensure the community is notified.

For important information, please   visit the City’s Coronavirus webpage.

March 25, 2020 Citywide Update
Los Angeles County Department of Public Health COVID-19 Update
The Los Angeles County Department of Public Health (Public Health) has confirmed three new deaths and 138 new cases of 2019 Novel Coronavirus (COVID-19). All three individuals that died were over the age of 65 and had underlying health conditions. One resided in Gardena, one in Wilmington and the other case is still under investigation. Additional information regarding some of the new cases is pending further investigation. Over the last 48 hours there have been 266 new cases.
To date, Public Health has identified 799 cases across all areas of LA County, including 13 deaths. Upon completion of investigations, two cases reported earlier were not LA County residents and one death has been reclassified as a suspect case and is pending evaluation by the Centers for Disease Control and Prevention (CDC). As of today, 160 positive cases (20% of positive cases) have been hospitalized.

To view the full press release, visit: March 25, 2020 Press Release
Please Buy Smart & Don’t Overfill Your Cart
A message from the California Grocers Association:

These are uncertain times for all of us.  We owe a big debt of gratitude to our health care workers, first responders, delivery workers and those who provide other essential services. They are on the front lines keeping us all safe while we shelter in place to minimize the impact of the COVID-19 virus in our community and throughout California.

The same is true of our dedicated grocery workers who are working extra hours, away from their families to ensure our grocery stores are stocked and we have  what we need.   

We all have been frustrated when we see bare shelves when grocery shopping.  Widespread uncertainty has caused consumers to buy more than they need during this naturally stressful time.  But Californians can be confident that grocery stores will remain open and that food and essential supplies remain plentiful. 

Next time you go shopping please buy only what you need for a week. There is no need to over buy. This will help stores catch up with the increased demand. 

Think of it this way: Buy Smart. Don’t Overfill Your Cart. There is enough for all .

We are all looking for some normalcy in our lives and returning to our typical shopping patterns is an important part of that. 
Southern California Edison COVID-19 Response
A message from SCE:

We know this is an incredibly challenging time for many customers who are responsibly staying home to prevent the spread of the virus. SCE has therefore taken a number of steps to assist our customers during this difficult time. These steps include:

  • Suspending service disconnections for non-payment,
  • Waiving late fees for business and residential customers, and
  • Postponing certain work that may require a service outage.

SCE will, however, continue performing work that is necessary to repair deteriorated equipment, protect public safety, respond to emergencies and address the risk of wildfire ignitions. While the decision to proceed with work requiring an outage at this time is not taken lightly, the safety of SCE’s customers, our employees, and the public remains our top priority.

In the event of an outage, SCE has programs in place to ensure that arrangements have been made to protect sensitive customers that have identified special medical needs or other vulnerabilities to SCE.

In accordance with Governor Newsom’s Order, SCE’s workers will continue necessary work which includes: 

  • Replacing deteriorated or certain older equipment such as poles and transformers;
  • Performing vegetation management to mitigate the risk of contact between dead or decayed branches or other debris from making contact with our lines; and
  • Implementing other methods to harden our system against the risk of fire and other system hazards including the addition of guy wires, circuits, relays, or weather sensors.

SCE will continue to coordinate its activities with jurisdictions to ensure the safe and orderly flow of traffic and will continue to take precautions to protect sensitive customers that have identified their medical or other needs to SCE.
LA County Alerts Public about Increasing COVID-19 Scams
Los Angeles County residents are reminded of several fraud schemes designed to prey on the vulnerable in the midst of the COVID-19 public health crisis. Reports of malicious websites, email schemes, and suspicious links have come to the attention of law enforcement and public officials. 

“Malicious actors can prey upon those that are distracted by the COVID-19 pandemic, and use it to their advantage,” stated Los Angeles County Chief Information Officer William Kehoe. “The public needs to be mindful and careful, and avoid websites, phishing emails, and scams that engage people through false information about the health crisis, and steal personal user information and data. By clicking on fraudulent weblinks, hackers can deliver malware and then gain access to passwords, browsing information, credit card numbers, and other personal information. We all need to stay vigilant.” 

Currently, there are several Coronavirus tracking and mapping sites that are actually malware websites. Instead of clicking on these links, cybersecurity experts advise that website users should instead hover over the link to verify the uniform resource locator (URL) before moving forward. Online hackers may also send users emails from fraudulent accounts impersonating official websites and doctors, or offering medical supplies and services. 

A trusted COVID-19 mapping resource is the Johns Hopkins Coronavirus Global Map, which can be found at  coronavirus.jhu.edu . Additionally, there are several websites the County of Los Angeles recommends for accurate, up-to-date information on COVID-19. The following is a list of sites: 

As residents in Los Angeles County practice  “Safer at Home”  directives, they are spending more time at home and online. Scammers are also taking advantage of this change in circumstances by reaching out door-to-door asking for donations and fundraising contributions through cash, Bitcoin, or Paypal. The County of Los Angeles reminds residents that they are not required to open their door, and encourages everyone to not feel intimidated by a false sense of urgency to answer door-to-door solicitations. 

The following is a list of safety tips the public can follow:
  • Avoid online advertising offers related to COVID-19 
  • Decline door-to-door solicitations claiming COVID-19 fundraising 
  • Do not click on emails and attachments that you do not recognize
  • Visit trusted websites for COVID-19 related information

Everyone should remain vigilant and take these steps to avoid being victimized by malicious scammers trying to profit from the COVID-19 crisis. If you believe you have been scammed, contact your bank immediately and report the information to local law enforcement. 
Cox Communications Customer Service
Cox Communications has temporarily adjusted its Cox Solutions Store hours in California as residents are directed to stay at home amid the coronavirus pandemic. As an essential business that provides critical communications services, Cox Solutions Store locations will stay open from 10 a.m. to 4 p.m., Monday through Friday to serve customers. Stores will remain closed on Saturdays and Sundays. 
In addition to stores, Cox offers customers a number of support options they can take advantage of from home, including:

  • Cox app – Download the app on your smartphone or tablet to manage your account, access how-to articles about your services and equipment, pay your bill, watch TV online and even reset your cable connection;
  • Cox.com – Visit the Cox website to get support, manage your account, find a Cox wifi hotspot and more;
  • Hop on a chat with a representative – Available through the Cox app and cox.com
  • Over the phone – Reset your cable connection or modem remotely, or speak to a representative;
  • Cox Contour – Access how-to videos with topics such as connecting your modem or HDMI cable, troubleshooting, and accessing Netflix on Contour.
Building on the importance of supporting local business, the Palos Verdes Peninsula Chamber of Commerce in partnership with all four Peninsula cities – Rancho Palos Verdes, Rolling Hills Estates, Palos Verdes Estates and Rolling Hills - announces “The Great Peninsula Takeout”.  The community is encouraged to actively show support for local restaurants by ordering takeout or delivery throughout this period of restricted commerce. 

Restaurants are struggling to weather the financial impact of lost dine-in sales. Supporting our restaurants through takeout orders right now may be the difference between restaurants being able to stay in business going forward or closing permanently. In support of local restaurants, the Chamber and the Peninsula cities are promoting “Takeout Tuesdays AND Takeout Thursdays”. 

The community is encouraged to join in the “Takeout Tuesdays and Takeout Thursdays” initiative by posting on social media and inviting friends and neighbors to order takeout, using Tuesdays and Thursdays as a special reminder. 

Residents are asked to show their support by ordering takeout or delivery, not only on Tuesdays and Thursdays, but on a regular basis throughout the coronavirus restrictions. Check out our City's site here for a list of restaurants. The Peninsula community is asked to act together to support each other in new ways amid the coronavirus outbreak.  The “Takeout Tuesdays and Takeout Thursdays” program is a concrete step in that direction. 
More Information and Resources Available
COVID-19 Updates
Residents and businesses can continue to monitor the City's dedicated COVID-19 Updates webpage, which has been newly redesigned for ease-of-use and increased resource information at RHE.city/Covid19 .

Here you will find latest updates, information for seniors and businesses, information on utilities, current status of local restaurants, etc.

The City is working diligently to identify additional resources for the community, especially for our high risk seniors.

What should I do if I have symptoms and think I may have been exposed to novel coronavirus?  

Most people with respiratory infections like colds, the flu, and coronavirus disease (COVID-19) will have mild illness and can get better with appropriate home care and without the need to see a provider. People who are elderly, pregnant, or have a weak immune system, or other medical problems, are at higher risk of more serious illness or complications. The County recommends that you monitor your symptoms closely and seek medical care early if your symptoms worsen. 

If you are having difficulty breathing or keeping fluids down, go to an emergency room or call 911. Otherwise, it is better to call your doctor before going in to seek care. Have non-emergency questions, dial 2-1-1 to speak with the Los Angeles County information center.

You should also call a doctor if you have had close contact with a person who has COVID-19. 

Where can I get more information?

Get the latest updates about the   City of Rolling Hills Estate’s response to coronavirus  (COVID-19).
Get in Touch with City Staff:
City of Rolling Hills Estates