RHE COVID-19 (Coronavirus) Update:
Important update for all City email subscribers
March 26, 2020
The City of Rolling Hills Estates is actively monitoring and listening to the health and policy experts at the federal, state and county levels and taking actions to adhere to requirements or implement policies based upon health expert recommendations.  This important email update is being sent to all City email subscribers to ensure the community is notified.

For important information, please   visit the City’s Coronavirus webpage.

March 26, 2020 Citywide Update
Los Angeles County Department of Public Health COVID-19 Update
The Los Angeles County Department of Public Health (Public Health) has confirmed nine new deaths and 421 new cases of 2019 Novel Coronavirus (COVID-19). Additional information regarding some of the new cases is pending further investigation. Over the last 48 hours there have been 559 new cases.
To date, Public Health has identified 1216 cases across all areas of LA County, including 21 deaths. Upon further investigation, one death and four cases reported earlier were not LA County residents. As of today, 253 positive cases (21% of positive cases) have been hospitalized.

Visit updated case information here: http://www.publichealth.lacounty.gov/media/Coronavirus/

Please note: Los Angeles County is reporting COVID-19 cases by City and/or region. Cases labeled as "Lomita" include the cities of Lomita; Palos Verdes Estates; Rolling Hills; Rolling Hills Estates; Unincorporated-Palos Verdes Peninsula; and, Unincorporated-Westfield/Academy Hills. This means that Rolling Hills Estates may have cases, but the public listing data is identified as the "Lomita" region. For a list of Los Angeles County regions reported please visit HERE.
Emergency Assistance Food Program
The County of Los Angeles, Workforce Development Aging & Community Services, and the Los Angeles Regional Food Bank are continuing to distribute emergency foo d assistance daily at the San Pedro Service Center.

This program is by appointment only. If you or someone you know is in need of emergency food assistance, please call (310) 519-6091. Monday – Friday between 8:00 a.m. – 5:00 p.m.

All who are in need are eligible for the program and the only information required of individuals is last name, date of birth, address, zip code, and household size.

Site: 769 W. 3rd Street, San Pedro CA, 90731
Updated Health Officer Order
County officials announced Public Health Officer Orders to ensure that individuals who test positive for COVID-19, and those who are told by a clinician they are presumed to be positive for COVID-19 are required to self-isolate for a period of 7 days and 3 days of being symptom free. Additionally, those who have been in close contact with someone who is positive or presumed positive must quarantine themselves for 14 days from their last exposure to that person.

Home isolation instructions for people with COVID-19 are available at:  http://publichealth.lacounty.gov/acd/docs/HomeisolationenCoV.pdf

Home quarantine guidelines for close contacts to COVID-19 patients are available at: http://publichealth.lacounty.gov/acd/docs/COVHomeQuarantine.pdf
A Message from Southern California Gas Company

As the coronavirus (COVID-19) situation continues to develop, we are doing everything we can to enhance the safety and wellbeing of our customers and employees. We are also committed to providing safe and reliable service and we do not anticipate any service disruptions at this time.

SoCalGas is closely monitoring the situation with local, state and federal health agencies, as well as monitoring and reinforcing guidance from the Centers for Disease Control and Prevention.

Our internal teams are taking a number of precautionary measures to mitigate exposure to the virus and we are regularly communicating with our employees.

We understand that timely and accurate information is important, and we will provide updates on an ongoing basis.

What to Expect for your Natural Gas Service

  • Rest assured, your natural gas service will still be there for you.
  • We are committed to providing safe and reliable natural gas service to our customers.
  • We are making some temporary changes to some of our customer service operations, consistent with guidance from public health officials.
  • We will continue to make essential and emergency service appointments, including reports of suspected natural gas leaks, carbon monoxide checks, gas meter turn-ons, natural gas outage and pilot re-lights.
  • For now, some appliance check-ups and non-essential service calls - things like inoperative pool heaters, barbecues, and fire pits are being suspended.
  • During emergency service visits, SoCalGas technicians may ask homeowners to move to another room to maintain a 6-foot distance, per CDC guidelines.

Bill Payment Options & Services During COVID-19

Where and How to Make a Payment

SoCalGas branch payment offices are now closed to the public. Some Authorized Payment Locations may close or provide intermittent service. But, don’t worry. There are many other ways to pay your bill. They include:

PO Box C
Monterey Park, CA 91756-0000

What we are Doing to Help Customers:

  • As a reminder, we also suspended service disconnections until further notice. This means no customer will have their natural gas turned off due to non-payment.
  • We are committed to helping customers experiencing hardships, including from COVID-19.
  • Customer service representatives continue to be available 24-hours a day, 7 days a week to answer your questions, help you select a payment option, or determine if the service your calling about needs our attention right away. If in need of assistance, we encourage customers to call us at 1-800-427-2200.
  • For our Small Business Customers, we are waiving late payment fees.
Relief Measures Available to CPA/SCE Customers
The one-stop shop for customers to take advantage of these measures is the SCE bill payment assistance call center at 800-655-4555.  While customers can get more information from cleanpoweralliance.org and sce.com/safety/coronavirus , sign-ups for payment plans and applications for grant assistance are not available via SCE’s or CPA’s website but must be done through the SCE call center. See below for the pertinent details:
  1. For customers economically impacted by Covid-19 fallout, a variety of flexible payment plans are available. Via SCE’s call center, customers can self-identify as being impacted and be put on a payment plan that covers both the CPA side and the SCE side of the bill. Customers do not have to signup separately with CPA and these payment plans are not limited to low-income customers but to anyone who needs it.
  2. Low income customers – i.e. those who are on CARE rates – are eligible for up to $100 of grant assistance to pay their bills. SCE administers this program and CPA’s CARE customers are eligible. Customers should call SCE to request this assistance.
  3. Also suspended are eligibility checks to sign up for CARE. So if a customer is newly eligible or is just learning about the program, signing up for CARE has been further streamlined and those customers are eligible for a 30% bill discount going forward. This application may be completed online at https://www.sce.com/apps/iqp
  4. Disconnections for non-payment of bills have been suspended and late-payment fees have been waived. This is automatic, applies to both CPA and SCE charges, and customers do not have to do have to do anything to receive this protection. This protection does not mean that charges are waived, only the penalties are suspended, so we highly encourage customers who are having trouble paying their bills to take advantage of the payment plans and financial assistance being offered.
CPA customers should also be aware that their April bill will include a $30 California Climate Credit netted against their usage. Funding for this credit comes from revenues generated by the State’s Greenhouse Gas Cap-and-Trade program.
For more information, please visit  https://cleanpoweralliance.org/
More Information and Resources Available
COVID-19 Updates
Residents and businesses can continue to monitor the City's dedicated COVID-19 Updates webpage, which has been newly redesigned for ease-of-use and increased resource information at RHE.city/Covid19 .

Here you will find latest updates, information for seniors and businesses, information on utilities, current status of local restaurants, etc.

The City is working diligently to identify additional resources for the community, especially for our high risk seniors.

What should I do if I have symptoms and think I may have been exposed to novel coronavirus?  

Most people with respiratory infections like colds, the flu, and coronavirus disease (COVID-19) will have mild illness and can get better with appropriate home care and without the need to see a provider. People who are elderly, pregnant, or have a weak immune system, or other medical problems, are at higher risk of more serious illness or complications. The County recommends that you monitor your symptoms closely and seek medical care early if your symptoms worsen. 

If you are having difficulty breathing or keeping fluids down, go to an emergency room or call 911. Otherwise, it is better to call your doctor before going in to seek care. Have non-emergency questions, dial 2-1-1 to speak with the Los Angeles County information center.

You should also call a doctor if you have had close contact with a person who has COVID-19. 

Where can I get more information?

Get the latest updates about the   City of Rolling Hills Estate’s response to coronavirus  (COVID-19).
Get in Touch with City Staff:
City of Rolling Hills Estates