The goal of a FAQ page is synonymous with the meaning of SEO: provide the best answers to the question your audience is asking. Incorporating keywords into on-page copy, optimizing title tags and meta descriptions, adding structured data - all of these practices contribute to the SEO value of your FAQ page for Google. But Google doesn’t become a valued customer, users do.
First and foremost: have a strategy (data-backed, preferably). At a high-level, the process of creating SEO-friendly pages follows this structure:
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Compile the most common questions users have - Ask your staff, your sales staff or even your phone receptionist!
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Provide complete, concise answers to those questions - provide the best answer to each one using your targeted keywords.
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Format your FAQ pages for user experience (UX) - Consider breaking your list of questions into multiple FAQ pages, separated by categories and topics.