They’re a small team ready to solve big crimes. RTD’s Transit Police Department is expanding its ability to investigate and prosecute crimes on RTD property after officially launching its detective bureau on Oct. 15.

The new unit, staffed with four detectives and a victim's advocate, under direction of a lieutenant, will handle cases ranging from assault and theft to narcotics violations—ensuring customers receive comprehensive support. 

A successful RTD initiative is drawing interest from other transit agencies looking to replicate the agency’s results. The Customer Experience Elevator Program recently expanded to nine total locations after seeing major reductions in security incidents and maintenance calls.

By keeping elevator doors open when not in use, the agency has improved safety and comfort for customers across its system.

RTD, first responders conduct electric bus fire training

Strengthening service, safety, and customer experience 

RTD is listening to customers and taking action. August ridership rose 4.6% year-over-year as the agency continues to prioritize efforts based on customer feedback. Meanwhile, security-related calls have dropped by 25% and on-time performance continues to improve. 

From new digital resources like Tap-n-Ride to systemwide initiatives to make travel easier across the Denver metro, RTD is doubling down on its commitment to delivering reliable service and making lives better through connections. 

The Downtown Rail Reconstruction Project continues to make progress as construction teams modernize portions of the agency’s oldest rail infrastructure.

Recent work at the Kalamath Street crossing showcases major milestones in rail welding, panel installation, and track stabilization – each critical to delivering a more reliable ride through downtown Denver.

Week 7

Rail welding

Week 8

Crossing panels

Prefabricated crossing panels were installed to replace traditional ties and ballast with a durable, low profile concrete system. The upgrade aims to improve surface alignment for safer travel.



Week 9

Tamping and surfacing

LiVE increased by 26% from last year and now serves more than 18,000 active participants. The income-based program aims to help more individuals and families access reliable, affordable transportation across the Denver metro area.

By offering a 50% fare discount on all RTD services, LiVE continues to grow through community partnerships and streamlined enrollment.

Mobility Hero: Deidre Leggett drives with heart

Access-a-Ride operator Deidre Leggett has been named RTD’s 2025 Paratransit Favorite Transit Driver and recognized as a Mobility Hero for her compassion, patience, and dedication to her customers.

For eight years, she’s built meaningful connections across the metro area, helping customers travel safely and independently every day.

Diversity Spotlight: Honoring Indigenous heritage

Throughout November, RTD is joining communities nationwide in observing National American Indian and Alaska Native Heritage Month. This year’s theme, “Weaving Together Our Past, Present, and Future,” reflects resilience and the deep, enduring influence of Indigenous peoples whose histories shape the lands we travel every day.

RTD honors those legacies by reaffirming its commitment to equity, inclusion, and shared connection across the region. 

Celebrating Colfax BRT progress with food, fun, and arch lifts 

RTD commemorates Veterans Day

RTD will proudly observe 2025 Veterans Day this Nov. 11, and extends gratitude and appreciation to all who have served in the United States Armed Forces.

The qualities developed through military service, including discipline, teamwork, and integrity are vital to RTD’s workforce and service to the public.

Operator of the month — Mike Burgo

November’s Operator of the Month is Mike Burgoa from the Boulder Division! Mike was recognized for his outstanding commitment to customer excellence and creating a safe transit environment. When another bus on Route LD1 broke down, Mike stopped his Flatiron Flyer to assist, ensuring customers and his fellow operator were safe before continuing his trip to Union Station.

Board of Directors meetings

• Finance and Planning Committee – Nov. 11, 5:30 p.m.

• Operations, Safety, and Security Committee – Nov. 12, 5:30 p.m.

• Audit Committee – Nov. 13, 2:00 p.m.

• Performance Committee – Nov. 17, 4 p.m.

• Performance Committee – Nov. 20, 8:30 a.m.

• Executive Committee – Nov. 20, 11:15 a.m.

• Board of Directors – Dec. 2, 5:30 p.m.

Check the Board of Directors calendar for current information and a full list of Board events. 

Join RTD Board meetings via Zoom, YouTube

The RTD Board's committee meetings, study sessions and monthly meetings are available live on Zoom, using a Chrome or Firefox browser. Meetings are also streamed via RTD’s YouTube channel. For links, agendas and more, visit the Board’s meeting portal.

Rad Things (to) Do in November

Halloween's ghosts may be gone, but November brings its own chills... mainly the sound of Mariah Carey waking up for the holidays. Luckily, Denver has plenty of seasonal magic and festivities to drown her out! This month, we're talking about sparkling light shows, dazzling markets, and the Grand Illumination at Denver Union Station. It's time to bundle up and dive headfirst into another unforgettable holiday season in the Mile High City.

The holiday season is rolling in early! Get festive and show your RTD pride with this year’s gingerbread house-themed pullover and beanie. Proceeds go to support community programs–so your purchase can spread extra cheer. Order by Dec. 1 while supplies last.

Transit Watch Tip

To use public transit safely during holidays, it's best to plan ahead. Remember to stay aware of your surroundings, keep valuables secure, and report suspicious activity with RTD's Transit Watch app.

Download the app for free from Google Play or Apple App Store.

Safety tip: Take time to see the world from a child’s perspective.

November isn’t just about pumpkin pie and family gatherings. It’s also National Child Safety and Protection Month, a time to remind kids stay safe at home, on the road, and in everyday life. Small steps can make a big difference in preventing accidents and injuries.

1. Keep stairs and walkways clear to prevent falls. 
2. Store medicines and cleaners out of reach or in locked cabinets. 
3. Turn pot handles inward and use back burners when cooking. 
4. Check smoke alarms regularly and plan fire escape routes. 
5. Use proper car seats or boosters for your child’s size and age. 
6. Cut food into small pieces and avoid choking hazards like nuts or hard candy. 
7. Always supervise children around water.