We were pleased to receive a visit from a special secret guest recently. Yes, you've guessed it . . . . the hotel inspector!
I am really chuffed with our improved 81% 3 Star AA report! and a special thanks must go to all the team for their persistence in maintaining our beautiful hotel.
An excerpt from report:
"Le Friquet Hotel successfully retains its Three Star Hotel classification following this year’s overnight inspection with an improved AA Merit score of 81%.
All in all, a caring and friendly team. Service delivery exceeded expectations in some aspects and the team deserves to be praised for their consistent approach.
Housekeeping, considered to be of the utmost importance within the assessment process, was diligent across the operation - compliments to all concerned.
Output of the kitchen was very good on all occasions; dishes sampled during the course of the stay were freshly prepared and presented.
Physically, bedrooms and bathrooms remain tidy, well maintained, well-coordinated and of a sound quality. The new rooms are of a superior quality with their contemporary style and appealing design.
Public areas are well maintained and offer a range of options. Finally, the garden and grounds were very well maintained and created a very positive first impression on arrival".
Whilst we will be raising a special glass in celebration this yuletide there's no chance of resting on our laurels.