The ongoing COVID-19 pandemic has led some people to put off medical care that’s necessary and sometimes even urgent. But it’s important to get needed care in a timely, safe way.
For non-emergency health concerns, the first step should be contacting the primary care provider. Many PCPs will offer a telehealth or in-person visit for routine or urgent care needs, depending on their current office policies and government health safety guidelines.
Fallon members can access telehealth services from all network providers that are offering them. While Fallon recommends that members contact their own health care provider first, members who have the Teladoc benefit can also use that service.
We are continuing to waive all member cost-sharing for medically necessary telehealth services, whether they’re COVID-19 related or not. Members who have the NurseConnect benefit can also use this channel to receive medical services or advice at no cost.