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"I would like to praise God for allowing me to join the CCI Conference. The topic on Resolving Conflict impacted me so much that I will share the 5 things that I have learned from it:
1. Do not take offense when offense is not intended. Don’t be so quick tempered. It is honorable to overlook a fault in another.
2. Use a soft tone when responding to accusations. Never use harsh words, because they just stir up strife.
3. Learn to minimize the negatives and accentuate the positives. Learn to express thanks for the little things people do. If you cannot say anything positive, then don’t say anything at all.
4. Stop talking. Make the choice to not respond to every accusation. Choose to be quiet and see what happens.
5. Learn to say these three phrases.
- I was wrong.
- I am sorry.
- Will you please forgive me?
CCI Seminar Participant
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