Dear Customer

Thank you for participating in programs and services with the City of Fremont Recreation Services Division. We hope you and your family remain healthy and safe during these difficult times.

This email is to inform you of some updates in our refund policy which will be effective starting Monday, November 2, 2020.

  • Refunds are allowed if requested up to seven (7) calendar days prior to the start of the activity. As always, a $10 per class withdrawal fee will be deducted from your refund. Please allow up to four weeks for receipt of refund by check.
  • Transfers are allowed up to seven (7) calendar days prior to the start of the class. There is no charge for this service.
  • Cancellations. We reserve the right to cancel an activity for any reasonable cause. Should this happen, you will be refunded in full or you may transfer to any open activity.
  • Requests: Refund and/or Transfer requests must be made by submitting this online form.

Policy updates effective November 2, 2020.

If you should have any questions regarding this update, please contact us via email or call (510) 494-4300.



Sincerely,

City of Fremont Recreation Services Division.

If you are a qualified person with a disability and you need accommodation to participate, contact Recreation Services at (510) 494-4300 at least (2) working days in advance.