Time management for sales professionals

Back by popular demand! You'll learn how to increase productivity by taking control of your time and sales day with proven time management techniques, tools, and tactics. Highlights from the workshop:

• Three things we can control and the key to time discipline.
• Techniques for managing derailers and disruptors.
• Strategies to improve attention control and reduce multi-tasking.

What to say when you don't know what to say



In this training, you'll learn the techniques that allow improv performers to always be relaxed, in control, and know exactly what to say, no matter what is thrown at them. Highlights from the workshop:

• How to avoid getting tongue tied when faced with hard questions, pushback, and objections from prospects and customers.
• How to quickly read people, adapt in the moment, and confidently approach crucial conversations.
• How to gain control with the powerful 'Yes-And' methodology.

MA: Doing business with Cigna Healthcare

This training will cover a wide range of topics, including our portfolio of products, how CARL supports you, the tools and technology at your disposal, and how we promote the customer experience. Get ready for a journey of discovery and empowerment, where your active participation will be key! 

Monday, March 3

4 p.m. – 5 p.m. ET

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Wednesday, March 5

10 a.m. – 11 a.m. ET

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MA & CSB: Cross-selling Hospital Indemnity with MAPD

Join our training class on cross-selling and bundling our new Choice Hospital Indemnity plan with MAPD plans. Learn practical strategies to enhance coverage options, address customer needs, and increase sales.

Tuesday, March 4

10 a.m. – 11 a.m. ET

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Thursday, March 6

4 p.m. – 5 p.m. ET

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MA & CSB: Cover more of your customers' needs with Flexible Choice Cancer and Heart Attack & Stroke

Did you know you can ease a customer's concern for costs associated with cancer or heart attacks? Join us to learn how to protect customers against unexpected expenses and out-of-pocket exposure with our Lump Sum Cancer and Lump Sum Heart Attack & Stroke policies, all while increasing your sales opportunities.

Tuesday, March 4

4 p.m. – 5 p.m. ET

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Thursday, March 6

10 a.m. – 11 a.m. ET

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MA: Sales that stick: Retention strategies

Building a retention strategy is critical to building your customer base – not only in retaining your customers but also in gaining referrals all year. Join us to learn how to develop your strategy to grow your business.

Tuesday, March 4

4 p.m. – 5 p.m. ET

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Thursday, March 13

10 a.m. – 11 a.m. ET

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MA: Compliance - A deep dive: Mitigating complaints and grievances

Stay on top of current compliance changes. It's the perfect time to learn best practices and prepare for another compliant and competitive sales year.

Wednesday, March 5

4 p.m. – 5 p.m. ET

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Wednesday, March 12

10 a.m. – 11 a.m. ET

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MA: Military health benefits and MA

Learn how Veterans can benefit from enrolling in a Cigna Healthcare MA plan in addition to using their VA or TRICARE for Life benefits. We'll show you how to grow your business while serving our Veteran Medicare beneficiaries.

Thursday, March 6

10 a.m. – 11 a.m. ET

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Thursday, March 20

4 p.m. – 5 p.m. ET

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MA: In-person or telephonically: Enroll with ease using ConnectureDRX

Still using paper applications and fax machines? Process your sales more quickly and accurately by learning how to use Cigna Healthcare's online enrollment tool, ConnectureDRX. This informative training will prepare you to conduct compliant enrollments virtually and in-person.

Thursday, March 6

4 p.m. – 5 p.m. ET

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Wednesday, March 19

10 a.m. – 11 a.m. ET

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MA: Ordering sales and marketing materials in CustomPoint

Cigna Healthcare is your partner when it comes to publicizing what you do. Join us to learn how to navigate CustomPoint and discover how to generate customized marketing materials to grow your business year-round.

Friday, March 7

10 a.m. – 11 a.m. ET

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Monday, March 10

4 p.m. – 5 p.m. ET

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CSB: Express App (2025 updates)

Learn how to use CSB's online enrollment tool, ExpressApp. This informative training will prepare you to conduct enrollments virtually and in-person.

Tuesday, March 11

10 a.m. – 11 a.m. ET

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Thursday, March 13

4 p.m. – 5 p.m. ET

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MA & CSB: Cigna Healthcare Choice Hospital Indemnity: A new look

This session will equip you with everything you need to know about our new Hospital Indemnity plan, its updated requirements, and its competitive pricing. Stay ahead of the curve and learn how to offer your customers enhanced protection and value.

Tuesday, March 11

4 p.m. – 5 p.m. ET

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Thursday, March 13

10 a.m. – 11 a.m. ET

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MA: Self-guided Veterans presentation

The self-guided Veterans presentation is designed to answer our Veteran beneficiaries' questions about pairing a MA plan with their Veteran health benefits. While the presentation is intended to be consumer-facing, join us to see how you can leverage this presentation to work with Veterans and help them make the right health care choice for them while growing your business.

Wednesday, March 12

4 p.m. – 5 p.m. ET

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MA: Dual Eligible Special Needs Plan (D-SNP) and retention

Discover how D-SNPs can boost retention and grow your business. The rules for SEPs and D-SNPs are changing. Make sure you are ready in 2025. This training will equip you with strategies to meet D-SNP customers' unique needs, foster loyalty, and expand your book of business through personalized plan solutions.

Thursday, March 13

4 p.m. – 5 p.m. ET

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Thursday, March 20

10 a.m. – 11 a.m. ET

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MA: Choosing the right enrollment period for MA (SEPs)

Do you have questions about MA Special Enrollment Periods (SEPs)? You are not alone. Join us for this informative training to help you understand how to leverage SEPs to increase your Cigna Healthcare MA sales throughout the year.

Friday, March 14

10 a.m. – 11 a.m. ET Register

CSB: Staying focused on recovery with Cigna Healthcare Cancer Treatment plans

Having the proper financial support for ongoing cancer treatment can help bring peace of mind and allow customers to focus on what matters most – their recovery. Join us to learn more about the benefits our cancer treatment plans can offer and how to position them effectively within your sales process.

Tuesday, March 18

10 a.m. – 11 a.m. ET

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Thursday, March 20

4 p.m. – 5 p.m. ET

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CSB: Sell more with Flexible Choice Hospital Indemnity and Choice Accident plans

Do you want to gain more customers and have more chances at referrals? Our Hospital Indemnity and Choice Accident plans offer your customers protection against costs while helping you sell more Medicare plans and add additional referral streams.

Tuesday, March 18

4 p.m. – 5 p.m. ET

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Thursday, March 20

10 a.m. – 11 a.m. ET

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MA: Low-Income Subsidy (LIS)

Navigate the evolving world of Low-Income Subsidy (LIS) programs. This training highlights key changes in 2025, including Special Enrollment Periods (SEPs). Gain essential knowledge to support low-income customers effectively and stay ahead of regulatory updates impacting enrollment and coverage options. 

Wednesday, March 19

4 p.m. – 5 p.m. ET

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Friday, March 21

10 a.m. – 11 a.m. ET

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