Register for our October Medicare trainings!

We're in the final stretch before AEP! Register for our training sessions on Medicare Advantage (MA), Prescription Drug Plans (PDP), and Supplemental Benefits (CSB) in October to ensure you're prepared.

Scroll below to view all the trainings available by topic. Refer to the blue text in each training title for the line of business that should join each session. Make sure to register for your spot!

Don't forget to complete the 2026 HealthSpring^SM MA and PDP Certification! Review the Certification Roadmap to learn more.

*Featured courses*

MA/PDP: Meet our Agent Resource Center (ARC) for MA and PDP brokers

Get ready to meet the fantastic ARC (Agent Resource Center) team! As part of our HealthSpring rebrand, CARL (Cigna Agent Resource Line) has officially changed its name to ARC. Join us for an engaging session to discover how this incredible team supports our brokers and how they'll continue to do so during AEP.

We'll cover what ARC offers, answer your common questions, and emphasize our continued commitment to our brokers as a top priority. We look forward to sharing this valuable information with you!

Monday, September 22

10:30 a.m. – 11 a.m. ET Register

Monday, September 22

4 p.m. – 4:30 p.m. ET

Thursday, October 2

4 p.m. – 4:30 p.m. ET

Friday, October 3

10 a.m. – 10:30 a.m.

ET Register

Monday, October 6

12 p.m. – 12:30 p.m.

ET Register

Wednesday, October 8

4 p.m. – 4:30 p.m. ET

MA/PDP: Dive into Part D 2026 with Part D Dave (Kline)

Back by popular demand! This training provides brokers with an overview of Part D in relation to MAPD and PDP. We'll explore recent regulatory changes and their impact on carriers, agents, and members. We'll also review the 2026 HealthSpring product offerings and footprint, ensuring brokers stay informed and prepared for AEP.

Friday, October 3

11 a.m. – 12 p.m. ET

All: Who we are - HealthSpring value

proposition

This fast-paced session covers the new brand identity and our refreshed value proposition, giving you the tools to confidently present HealthSpring to your clients and use the new identity to build trust and grow sales.

Thursday, October 9

4 p.m. – 5 p.m. ET

Tuesday, October 14

9 a.m. – 10 a.m. ET

All: Doing business with HealthSpring

This session will cover a wide range of topics, including our portfolio of products, how ARC is here to support you, the HealthSpring tools and technology that are at your disposal, and, most importantly, how we promote the experience for your clients. Get ready for a journey of discovery and empowerment, where your active participation will be key!

Friday, October 10

10 a.m. – 11 a.m. ET

Monday, October 13

4 p.m. – 5 p.m. ET

October monthly trainings

MA/PDP: Elevate your knowledge of D-SNP and C-SNP

This training will introduce you to the HealthSpring Dual Special Needs Plans (D-SNP) and newly expanded Chronic Special Needs Plans (C-SNP). Learn about eligibility requirements, plan benefits, enrollment guidelines, and how to match the right plan to your client's unique needs. Stay informed and confident when presenting these specialized plan options.

Thursday, October 2

9 a.m. – 10 a.m. ET

Monday, October 13

4 p.m. – 5 p.m. ET

MA/PDP: In-person or telephonically: Enroll with ease using ConnectureDRX

Still using paper applications and fax machines? Process your sales more quickly and accurately by learning how to use our preferred online enrollment tool, ConnectureDRX. This informative training will prepare you to conduct compliant enrollments virtually and in-person.

Thursday, October 2

10 a.m. – 11 a.m. ET Register

All: Dive into our CSB product portfolio

Our CSB portfolio offers Medicare Supplement insurance and a wide range of Supplemental Health and Life insurance products that can help protect policyholders against out-of-pocket expenses when diagnosed with cancer, in critical events such as heart attacks, or when hospitalized due to an unforeseen accident. Join us to learn how to take your sales strategy to the next level.

Thursday, October 2

10 a.m. – 11 a.m. ET

Thursday, October 16

4 p.m. – 5 p.m. ET

MA/PDP: Ordering sales materials for MA brokers

Learn how to order your sales and marketing materials on ConnectOne StoreFront. This updated website provides the same capabilities as before, but with some great enhancements. Join this training to learn how to navigate the new site and use the enhanced features to streamline your workflow.

Thursday, October 2

12 p.m. – 1 p.m. ET

Tuesday, October 7

9 a.m. – 10 a.m. ET

Tuesday, October 7

12 p.m. – 1 p.m. ET

MA/PDP: Using our new provider directory

Our new online provider directory is live. Join us for a training and live demonstration of this new tool. Learn how to navigate the updated interface, access provider information efficiently, and witness the improved user experience.

Friday, October 3

9 a.m. – 10 a.m. ET

Tuesday, October 14

4 p.m. – 5 p.m. ET

MA/PDP: Compliance - A deep dive: Minimizing complaints and grievances

Stay on top of current compliance changes. It's the perfect time to learn best practices and prepare for another compliant and competitive selling season.

Monday, October 6

4 p.m. – 5 p.m. ET

All: Cross-selling Hospital Indemnity with MAPD

Join our training class on cross-selling and bundling our Choice Hospital Indemnity plan with MA plans. Learn practical strategies to enhance coverage options, address client needs, and increase sales.

Tuesday, October 7

10 a.m. – 11 a.m. ET

Thursday, October 9

4 p.m. – 5 p.m. ET

All: How to position our Flexible Choice Dental, Vision & Hearing plan

Frequently, members may have medical coverage that does not offer dental, vision, and/or hearing benefits. Join our session to discover how our "all in one" plan can pair well with any medical plan to help provide complete coverage.

Tuesday, October 7

4 p.m. – 5 p.m. ET

Tuesday, October 14

10 a.m. – 11 a.m. ET

All: Time smart strategies for maximum AEP impact

Are you working harder during AEP...but not necessarily smarter? What if just a few strategic shifts could free up some time and boost your results? Join us for an interactive session designed to help you gain some actionable insights to work with more focus, less burnout, and greater impact.

Wednesday, October 8

9 a.m. – 10 a.m. ET

MA/PDP: Explore the HealthSpring Flex Spending Card

This training equips brokers with the knowledge to present the HealthSpring Flex Spending Card's value—featuring a 70,000+ location retail network, over-the-counter (OTC) allowance, and member rewards. Learn how to position this benefit to boost member satisfaction, retention, and health outcomes while driving plan competitiveness.

Wednesday, October 8

10 a.m. – 11 a.m. ET

All: How Cigna Healthcare Choice Accident works

Get to know the Cigna Healthcare Choice Accident policy better. Gain insights into its comprehensive accident coverage, key benefits, and eligibility criteria. Learn how this policy supplements existing policies by covering unexpected costs, providing peace of mind to clients, and enhancing your expertise in insurance solutions.

Thursday, October 9

10 a.m. – 11 a.m. ET

Tuesday, October 14

4 p.m. – 5 p.m. ET Register

Thursday, October 16

10 a.m. – 11 a.m. ET

All: Let's write an AEP elevator speech

Power up your AEP season with HealthSpring! This training guides brokers in crafting powerful elevator speeches using a simple framework. Learn how to confidently introduce yourself, highlight the value of HealthSping, and spark interest in seconds—equipping you to connect, engage, and succeed with every prospect you meet.

Friday, October 10

10 a.m. – 11 a.m. ET

CSB: Ordering sales materials for CSB brokers

Tuesday, October 21

10 a.m. – 11 a.m. ET

Thursday, October 23

4 p.m. – 5 p.m. ET

CSB: How to submit CSB product applications on ExpressApp

Learn how to use CSB's online enrollment tool, ExpressApp. This informative training will prepare you to conduct enrollments virtually and in-person.

Tuesday, October 21

4 p.m. – 5 p.m. ET

Thursday, October 23

10 a.m. – 11 a.m. ET

Agent Resource Center (ARC)

MA/PDP Brokers

866.442.7516

ARCMAPD@HealthSpring.com

7 a.m. to 6 p.m. CT, Monday through Friday

Spanish queue available

CSB Brokers

877.454.0923

ARCSHL@HealthSpring.com

8 a.m. to 5:30 p.m. CT, Monday through Friday

Spanish queue available

For agent/broker use only. Confidential, unpublished property of Health Care Service Corporation (HCSC), a Mutual Legal Reserve Company, The Cigna Group, and their respective affiliates. Cigna names, logos, and marks are owned by Cigna Intellectual Property, Inc. and used under license. Do not duplicate or distribute. Use and distribution limited solely to authorized personnel.