Diverse Stakeholders Come Together to Envision a More Complete Crisis Response System
Hume was honored to participate in a two-week long Value Stream Mapping event conducted by Contra Costa County regarding our system's current and desired response to mental health crises. This effort brought together city and county leadership, police agencies, consumers, clinicians, physicians, fire department and ambulance personnel, 911 dispatch, family members, crisis response staff, hospital staff, nurse practitioners, homeless outreach workers, housing personnel, advocacy leaders, and a faith leader. The team evaluated the current system through observations, data collection and review, and interviews, and mapped out the current system thoroughly. Then that map -- and the knowledge of lived experiences in the room and learned through interviews -- was used as a springboard to start imagining a better system of response to behavioral health crisis.
For more information, please watch the Report Out from this event on Contra Costa TV
When: November 20th at 10 am
Where to find CCTV: Comcast Channel 27, AT&T U-Verse Channel 99, Wave Channel 32
Updates about this project will be posted here as this change process continues. Today's video will be posted to this website after the live broadcast.