April 18, 2025

Dear Community Partner,

This letter is to advise you of the relocation of DSS-HRA’s SNAP East New York Center, the Family Services Call Center – Brooklyn Satellite, East New York Medicaid Office, and the Fair Fares Application Center. Please see details of the change below:

Program Services Background:

SNAP

The SNAP Center provides assistance to walk-in applicants and clients, collects requested documentation to establish eligibility and assists clients with questions and issues pertaining to case status, household composition, and benefit levels.

We encourage clients to avoid unnecessary trips to our offices by using our remote or online services through ACCESS HRA to complete and submit SNAP and Cash Assistance (CA) applications and recertifications, submit supporting documentation, manage their case, and receive case information. To use our On-Demand Telephone Interview service, clients can call (718) SNAP-NOW.

Those who still prefer to visit us in person can now go to any of our centers. No matter which location they choose, HRA staff are on site to help them use self-service scanners and computers to submit SNAP forms. HRA staff are also on site to answer questions and accept paper SNAP Application/Recertification forms if they prefer.

Fair Fares

Fair Fares NYC is a City program created to help low-income New Yorkers with their transportation costs by providing a 50 percent discount of NYCT subways and eligible buses, or Access-a-Ride paratransit trips. The office location provides customer assistance with application completion, information updates, as well as Fair Fares Discount card replacement.

The Brooklyn borough application center serves Fair Fares clients citywide, and can serve up to 200 clients daily. The current program enrollment exceeds 300,000 participants.

Medical Assistance Program

HRA’s Medical Assistance Program (MAP) administers the Medicaid program for disabled, aged and blind residents of New York City. This includes accepting and processing applications and renewals, and performing undercare actions, such as adding a new household member or changing a home address. There is rarely a need to visit a community office as nearly all MAP business can be accomplished by mail, fax or phone.

Family Services Call Center – Brooklyn Satellite

The Family Services Call Center – Brooklyn Satellite is responsible for reevaluating families’ eligibility for Cash Assistance, Medicaid and the Supplemental Nutrition Assistance Program (SNAP) benefits.

Contact Us:

If you have any questions about this relocation in relation to constituent services, please contact DSS at dssoutreach@dss.nyc.gov.

Sincerely,

Office of Community Outreach

NYC Department of Social Services