Dear Valued Partner,
In recent weeks, we shared information regarding upcoming enhancements to our Help Center and customer support experience. As a reminder, these changes will officially go live in the early hours of June 13, 2026.
We wanted to provide one final overview of what is changing and what you can expect as the transition occurs.
Help Center Update
Our Help Center will remain your centralized location for training resources, guides, and support materials. Beginning June 13, you will experience an upgraded Help Center designed to provide an improved support experience.
What to expect:
- Existing Help Center bookmarks and links may no longer work after June 12.
- After successfully accessing the upgraded Help Center, we recommend updating any saved bookmarks.
- During the transition, you may experience a brief one-time delay of approximately 30–60 seconds when first accessing the Help Center while the system automatically creates your account.
Customer Support Update
As previously communicated, customer support communications and requests will now be managed through our upgraded support system. Beginning June 11, support responses may come from premierevrhelp@vitu.com.
To help ensure uninterrupted communication, please:
- Add premierevrhelp@vitu.com to your safe sender list.
- Whitelist the @vitu.com domain within your organization's email system.
- Update any internal documentation or contact lists that reference previous support email addresses.
Beginning June 11, we encourage customers to reference the support contact list below when submitting requests to ensure inquiries are routed to the appropriate team.
