Home Health Services Enabled Mom to Go Home |
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My mom spent some time in the hospital recently due to a stroke. It was mild and her recovery in the hospital went very well. When it came time for her to be released from the hospital, we were both very happy that she was getting to go home. It did not occur to us right away that other than her discharge paperwork, we were not told about any plans for after she left the hospital.
Although I lived within driving distance to my mom’s home, it was still two hours away. I would not be able to make the commute to work while staying with her and caring for her. She had made great strides in recovery, but I knew she could not be on her own full-time just yet. She was using a walker and still had some weakness and balance problems. I lived in an apartment with no elevator access so she could not come stay with me either. I called mom’s social worker at the hospital and left a couple of messages but did not receive a return call. Mom was going to be discharged soon, so we really needed some answers right away.
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Thinking that maybe I missed something in the discharge paperwork, I looked through it again very closely. I saw a phone number for Livanta and thought maybe they could help me find some answers. I called the number and spoke to a Livanta staff member. I told her what was going on and that we did not know what the plan was after she was discharged. The Livanta representative explained their Immediate Advocacy service and that if I agreed, she could contact the hospital for me. I agreed and she said she would contact me again very soon.
Later that day, the Livanta staff member called back and explained she spoke with the social worker at the hospital. She explained that the social worker said he was working on the discharge plan and would speak to us immediately. The social worker happened to come in while I was talking to the Livanta representative. I put my cell phone on speaker so we could all hear one another. The social worker explained that the doctor was going to order home health services for mom to help with bathing, medications, and other basic needs. He also said that the doctor would order physical therapy to help mom regain some strength in her legs. After the social worker explained the plan, I confirmed that the plan sounded great and I felt much better about mom’s situation.
I stayed with mom for a couple of days to allow home health services to be arranged and help mom feel settled. I was able to return to my home and to work knowing that mom was taken care of until I could be with her again. Livanta helped us secure much-needed answers and the home health services allowed mom to go home.
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Charting the Course of the Healthcare Journey |
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Immediate Advocacy Services
Medicare beneficiaries often call Livanta’s Medicare Helpline with a question or concern. Their reason for calling often stems from a miscommunication with their provider or misunderstanding of the next steps in their healthcare journey. Livanta’s Immediate Advocacy program may be able to address these issues quickly, beginning with a phone call.
Livanta staff members are trained to listen for concerns that may be more quickly addressed through Immediate Advocacy and will suggest the program to callers when it is appropriate. If the caller agrees to participate, Livanta can begin the process immediately. If the provider also agrees, then Livanta explains the concerns and seeks to discover the miscommunication, misunderstanding, or misinformation that is often at the root of the concern.
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Livanta's Medicare Helpline |
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Livanta's Medicare Helplines |
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Information and questions about quality of care or appeals? Contact Livanta at:
Region 2 (NY, NJ, PR, VI):
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Region 3 (PA, MD, DE, DC, VA, WV):
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Region 9 (CA, AZ, NV, HI, GU, MP, AS):
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About this Publication
The Livanta Beacon includes true-to-life stories of barriers and challenges faced by Medicare beneficiaries and family members, caregivers, or advocates, as told to Livanta staff who assisted them. Details have been altered to protect patient privacy. Although The Livanta Beacon focuses on positive results, not all encounters with the medical system have such outcomes. Nevertheless, Livanta strives to help each Medicare beneficiary, family member, and caregiver get the best possible outcome in every situation.
Following discharge from inpatient facilities, many Medicare beneficiaries experience difficulties managing medications, obtaining transportation to follow-up appointments, preparing meals, and completing other daily tasks. Through Immediate Advocacy, Livanta plays an instrumental role in resolving these barriers.
Each true-life account is meant to encourage beneficiaries and their caregivers. With these stories, Livanta inspires hope and confidence that those in need can successfully navigate their healthcare journey - with Livanta’s support.
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