October 15, 2024

Reminder: Recent change to Equitable's claims process

Equitable, a client partner of DenteMax that provides access to over 230,000 members nationwide, would like to remind you of a recent change to its claims submission information that went into effect May 1, 2024.

What is changing?

Claims for members treated on or after May 1, 2024 will need to be routed to a new Payor ID or P.O. box. Equitable also has a new provider portal to verify member benefits, eligibility and claim status.

Claims routing information is not changing for members treated prior to May 1, 2024. Predetermination approvals received prior to May 1, 2024 must be submitted along with corresponding claims.

Equitable's claim payments will be administered by PNC Healthcare/ECHO Health.

If you have not previously worked with PNC Healthcare/ECHO Health for reimbursements, you will be receiving additional communication directly from PNC/ECHO with details relating to this transition. If your office is currently utilizing PNC Healthcare/ECHO Health for reimbursement, no action is necessary.

Claims will be processed according to your DenteMax fee schedule unless your schedule with United Concordia AdvantagePlus takes precedence.

Claims processing

If you have any questions regarding Equitable claims or payment, please refer to the information provided below.

• For member eligibility, claim status call: (866) 274-9887
• Mail: Dental Claim Administrator, PO Box 69421, Harrisburg, PA 17106-9421
• Payor ID: 78077
• Provider Portal: www.equitabledental.com/shared/dentists.html
• More Information: www.equitable.com/dentalprovider

Sample ID Cards

Please use this sample identification card to verify these members.

Additional Questions?

Call Equitable Provider Services at (866) 274-9887 or e-mail EBCustomerService@equitable.com.

If you have any questions about your participation in DenteMax, please visit DenteMax.com or call (800)752-1547, option #2.

We appreciate your dedication to serving Equitable members in your area & look forward to continuing to work with you to make their smiles great!

Equitable is the brand name of the retirement and protection subsidiaries of Equitable Holdings, Inc., including Equitable Financial Life Insurance Company (NY, NY); Equitable Financial Life Insurance Company of America, an AZ stock company with an administrative office located in Charlotte, NC; and Equitable Distributors, LLC. Equitable Advisors is the brand name of Equitable Advisors, LLC (member FINRA, SIPC) (Equitable Financial Advisors in MI & TN). The obligations of Equitable Financial Life Insurance Company and Equitable Financial Life Insurance Company of America are backed solely by their claims-paying abilities. All group insurance products are issued either by Equitable Financial or Equitable America, which have sole responsibility for their respective insurance and are backed solely by their claims-paying obligations. Some products are not available in all states.