Renewal policies are transitioning to our new system

Discover the timeline, eligibility and what this means for your customers

UFG Insurance recently transitioned to a new policy administration system, and we’re excited to share that we’re beginning the process of converting all renewal policies to this new system.

Conversion process and eligibility

What to expect:

Subject to eligibility, UFG will begin converting existing policies with an effective date of December 1, 2025, or later, to our new system over a 12-month period. The lines of business impacted include: commercial property, general liability, commercial auto, inland marine, crime, commercial output policy, professional liability (E&O), cyber, workers compensation and umbrella.

Prior to the policy expiration date and within applicable state regulations, policyholders will receive a non-renewal notice. For eligible policyholders, the non-renewal letter will also include a letter detailing why they are receiving the notice and a link to a UFG policy updates resource webpage. Shortly after, these policyholders will receive a new offer of coverage.

Do you have additional questions about the conversion process?

We’re here to support you

UFG is committed to partnering with you to ensure this process is as simple as possible for you and our shared customers. Please feel free to reach out to your underwriter with any questions.

We appreciate your business!

Review our middle market/construction or small business appetites anytime. Email middle market and construction business to doingbusiness@unitedfiregroup.com and submit small business BOPs online at ufgagent.com.