Troubleshooting Issues when Creating PMs
If you are unable to manually generate a next PM due, you may have discrepancies in meter values and/or dates. FaciliWorks relies on these values to create the next iteration. So, if the Maintenance Done Date is changed on either a completed PM or on the schedule (from within the Assets -> PM Task tab -> Schedule sub-tab) when the next PM has already been created, then you will run into issues creating another PM.
Navigate to Data Admin -> Assets and find the record with the discrepancy message.
On the Information tab of that record, click the History button, scroll to the bottom of the window to find the last PM completed. In this example, the last Maintenance Done Date is 06/06/2016:
Click the square button to the left of the last PM; the full PM record opens in a separate window. (This is the same screen that appears if you were to navigate to the PM record via Edit PMs.) Click the Schedule tab of the PM record. Make sure that the dates in the screen below match the dates from the History screen above. Sometimes you have to go two records back to validate the dates.
If you find the dates don't match, go to the Information tab of the PM record, uncheck the Completed Notice checkbox and fix the dates. Then you can complete the record again.
This issue can also be triggered by invalid meter values in a PM, for instance, having a meter value when meter-based schedules are not being used. In the example below (Edit PMs -> Schedule tab), notice that the Maintenance Done Meter has a value of 0. If meter values are not being used, then this field must be empty; otherwise, you're telling FaciliWorks that this value of 0 is correct.
To remedy this issue, delete the meter values and save the record:
To reiterate: the information in the closed PM records must be identical to the information in Data Administration -> Assets -> PM Task.
Remember, you can manually change the Next Date Due, but don't change the Last Maintenance Date after a PM has been completed and the next PM has been created. You can only fix the Last Maintenance Date before the next PM gets created to avoid the date discrepancy.
We encourage you to explore the additional capabilities of your FaciliWorks software and as always, keep an eye out for future Tech Tips.