Residence Connection

Bringing parents & supporters of students living in Queen's Residence along for the journey.

Pre-Arrival Webinar – Need to Know Information for Parents and Supporters

Monday, August 31, 2026, 6–7 pm ET

Join Assistant Dean of Student Affairs Cathy Keates and upper-year students for their advice on how you can support your student's transition to university life at Queen's.



Get your pre-arrival questions answered and learn how to stay connected to the campus community throughout the year! 

Residence Fees

Residence Fees for the Fall term have been posted to your student's SOLUS account and are due by September 1.

Students receiving Government Financial Aid (including OSAP) are being provided an automatic grace period between September 1 and October 1 for their funding to arrive. No action is required to receive this grace period, and no late fees will be assessed during this time.

Fees include:

• The first half of Room and Meal Plan fees (please note that the deposit of $805 is not deducted from the amount payable)
• Residence Society fee
• Good-to-Go and Flex Dollars
• Insurance

The second half of the Room and Meal Plan fees are due by January 10, 2027.

Fees cover the residence period from September 5, 2026, until no later than 3 pm the day after a student’s last scheduled exam in April 2027.

Learn more about Residence Fees

Your Student's Pre-Arrival Checklist

• Register for a move-in time slot. Before doing so, they must:
• Upload their student ID photo (refer to the email received from the Office of the University Registrar)
• Review the Residence Contract – they must sign it during the move-in time slot registration process
• Review individualized move-in instructions – they will receive an email during the week of August 31 
• Complete the Residence Pre-Arrival Module
• Complete the Food and Allergy Dietary Needs Form before arriving to campus
• Complete "It Takes All Of Us" online learning program by September 7
• Update vaccines with a healthcare provider, including Meningitis Type B
• Support a Wasteless Move-In!
• Print Zone Card in colour for your windshield on Move-In Day (attached to your student's move-in instructions email, to be received week of August 31)
• Ensure your student brings government-issued ID for Residence key pick-up

Supporting Your Student's Transition

Living in Residence is a new experience for many students, offering exciting opportunities and sometimes presenting unique challenges. We encourage you to have open and honest conversations with your student about this transition – how they hope to navigate conflict, relationships with partners and friends, drug and alcohol use, consent, and how they can contribute to a safe environment where all students at Queen's feel welcomed and comfortable.

We want your student to make the most of their time, try new things, meet new people, and hear new thoughts so they can continue to form their own. These critical conversations can be challenging – the first step is to remind your student of certain expectations, opportunities, safety considerations, limits, and consequences, to let them know how to respect themselves and others, and to stay true to who they are and how they have been raised. We know it takes time and dedication to empower students to make great choices while encouraging their independence and keeping up good lines of communication.

Overall, listen to your student – respect their boundaries and needs, allow for flexibility, and check in about changes.

If you are worried about your student, please do reach out to us. Due to confidentiality, we may not be able to provide you with much detailed information, but we still want to hear from you. We will encourage your student to reach back out to you.

Leave the Disposable Packaging Behind

Say goodbye to excessive packaging waste and hello to a more sustainable move-in experience!

If you're helping your student bring their belongings to campus, please encourage your student to pack in reusable bags, plastic totes, laundry baskets, or suitcases/backpacks that can easily stay in Residence for their use.

If using disposable packaging is necessary, consider ways to take it with you on your return trip home for reuse or recycling. Better yet, reuse old items instead of buying new ones!

Top Tips for Move-In Day!

• Please do not bring your family pet
• One vehicle per student – no trailers!
• Follow directions on your colour-printed Zone Card (not Google Maps or other navigation systems)
• Drivers must stay inside the vehicle as you pull up to your building
• 5-minute maximum stay in the unloading zone; student volunteers will be there to help unload your vehicle
• Bring a cart as there are a limited number of carts available
• Your student can start moving their belongings while you go to park. Parking is limited to 3 hours.
• Bring a reusable water bottle (there will be filling stations) and snacks!
• Dress for the weather and wear comfortable shoes and clothing
• Your student will be required to attend their first floor meeting at 4 pm

IT Support

Router Setup Stations

The Residence IT team will be available for hands-on assistance with router setup stations in Victoria Hall and Jean Royce Hall on Saturday, September 5, 9 am – 5 pm.

Need Help?

If your student has a problem with their computer or ResNet connection, please call the IT Support Centre at (613) 533-6666. View their hours of operation here.

Connect to ResNet

Connecting to our high-speed ResNet system here's what your student needs to know:

1. IT Requirements: To connect to ResNet, ensure your student has a Windows or MacOS based personal computer with a currently supported operating system.
2. Ethernet Connection: A 10/100/1000 Mbps Ethernet compatible network interface or an available USB port for an external network adapter is necessary for a wired connection.
3. Wireless Internet: If your student's computer is wireless-only, they'll need to bring their own wireless router to connect to ResNet. There are a few buildings that have WiFi built-in. Please check our Buildings page for details.

For more information and specific instructions, visit Residence IT Services.

Visit the Student Affairs Information Booth

Saturday, September 5

10 am – 3:30 pm

Corner of Union St. & University Ave.

Pop by the Student Affairs information booth to get answers to all your questions about tuition and fees, financial aid, opting out of dental and health insurance, accessibility, wellness, food, academic supports, campus directions, and so much more!

Fall Orientation

University Orientation is a free program run by the Student Experience Office. It is part of the First Year Foundations program and, in collaboration with Faculty Orientation, makes up Queen's Fall Orientation! 

Make Friends with Campus Gifts! 

Nothing says friendship like sharing the love of freshly baked treats! As your student moves into a new phase in their life, encourage them to make connections by sending a "Make New Friends" Package to share as an icebreaker. Options include your choice of 6 or 12 cookies.



Order today and schedule pickup for the first week of classes!

Allergies or Dietary Needs? We’re Here to Help! 

Supporting students with food allergies and other dietary needs is a top priority for Queen’s Hospitality Services. If your student has a food allergy, intolerance, food-related medical condition, follows a diet related to a religious/cultural observance or a vegetarian/vegan diet, they should do the following (if they haven't already): 

1. Complete the Food Allergy and Dietary Needs form before arriving to campus
2. Celiac/gluten intolerant students must sign and return the Gluten Free Friendly Pantry waiver (sent to their Queen’s email) to dietitian@queensu.ca no later than August 27, 4 pm ET for access to the Leonard and Jean Royce pantries.
3. Schedule an appointment with our Registered Dietitian to learn about food options and how to make safe and informed dining choices.

Learn more about how we support students dining with allergies and dietary needs, and visit Special Diet Options.