Resident displacement and/or interruption of major utilities? Let SHCC and HUD know!

Owners, Agents, and Property Staff:

If your property has experienced an event that is displacing residents, it's important to contact SHCC and HUD immediately. These events can be caused by weather, maintenance, or similar situations causing property damage or service interruptions. This also includes interruptions to any major utility (AC, water/hot water, cooking gas) for extended periods.

Know how to contact the HUD Account Executive (A/E) assigned to your property. Make sure your HUD A/E has an emergency contact number for you. Reports of damage or displaced residents can be made to the SHCC Call Center at (888) 842-4484. Identify families that may need special assistance in an evacuation. Have these families pre-register for assistance by calling 2-1-1. Also, forward their names to the local office of emergency management. Establish an emergency phone number and point of contact for your residents to get in touch with you. In the event of an evacuation, you'll want them to be able to report to you on their location and current condition.

Disaster guidance links and resources are available by going to SHCC's website and clicking on the Disaster Preparedness link. HUD Handbook 4350.1, Multifamily Asset Management and Project Servicing, Chapter 38 (Multifamily Emergency/Disaster Guidance) contains HUD's current disaster guidance.

SHCC Website