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COVID-19 information

Visit our coronavirus information and support page to read our latest COVID-19 information, including:

  • a guide to council services that are still in operation during the new national restrictions
  • support and help available if you’re self-isolating
  • a link to the new Berkshire-wide public health website with the latest COVID-19 data for the area

While the current COVID-19 restrictions are in-place, you should minimise the time spent outside of your home and when you do go out, please remember:

  • Hands – wash your hands regularly and for at least 20 seconds.
  • Face – wear a face-covering in indoor settings where social distancing may be difficult, and where you will come into contact with people you do not normally meet.
  • Space – stay 2 metres apart from people you do not live with where possible, or 1 metre with extra precautions in place such as a face covering.
Local contact tracing service
A local contact tracing service, to complement the national NHS Test and Trace Service, has launched this week as part of our continued response to COVID-19.

Our staff will operate the service and will call residents, on a local number, who have tested positive for COVID-19 but haven’t been successfully contacted within 24 hours by the national NHS Test and Trace service.

They will speak to residents to identify anyone who has had close contact with them during the time they were infectious, as these contacts may need to self-isolate. We hope the service will help reduce further transmission in the community by having local people with local knowledge speaking to our residents.

Local contact tracers will use data provided by the national NHS Test and Trace service to contact residents. The staff have received thorough training which includes in-depth data protection modules to ensure all residents’ details are safe, secure and confidential and not shared inappropriately or without permission.

If you do get a call from the team, please do help as we want to reduce the spread of COVID-19 in our community.

Residents contacted by the local service will be provided with information on local support services available to them.

To learn more about the local contact tracing service, please click here.
This weekend we will switch on the Christmas lights for Ascot, Eton, Maidenhead and Windsor.

As we can’t do our normal switch on events, we are asking everyone to join us and light up the borough. Decorate your gardens, front windows or create a festive display in your home and share the pictures with us by tagging @MyRoyalBorough using the hashtag #LightUpMyRBWM and you could win a £250 prize to shop local in the borough.

To be in with the chance of winning, you should post your pictures between Saturday 21 and Sunday 6 December tagging @MyRoyalBorough on Facebook, Twitter or Instagram (or all 3!) and using the #LightUpMyRBWM.

The winner will be announced on Friday 11 December.

We will also be launching a business Christmas display competition next week.

Help us refine our COVID-19 messaging

The Berkshire Public Health shared service and the six Berkshire councils need your help to ensure that our COVID-19 messages are engaging and motivating.

We’ve produced an insights survey which has been designed to understand people’s views and attitudes towards COVID-19, current guidelines and existing communications and messaging.

We are offering a chance to win a £50 shopping voucher as a thank you for taking part. All answers will be stored securely and kept confidential, meaning nobody will be identified at any point.

Community information champions

We’re still looking for community information champions to help share the latest COVID-19 information with family, friends and other contacts.

Champions can also feedback questions from their community, ask for clarification or bring to our attention any COVID-19 myths that are being circulated. We can then act on the feedback and share relevant and factual information in order to keep people safe.

Thank you to the 30 people across the borough who have signed up already.

If you are interested in becoming a community information champion, please email

To learn more, click here.
Have you had your flu vaccine?

It’s more important than ever to receive your flu vaccination if you are eligible.

Travelling for health reasons is permitted under the latest restrictions, so you can visit your local GP or pharmacy to receive your flu jab.

To find out if you're eligible for the free flu vaccine, visit the NHS website.
Help your local NHS when ordering repeat prescriptions

It’s important that we all do what we can to support our local NHS services during these difficult times.

If you receive repeat prescriptions, or collect them on behalf of someone else, here are two steps you can take to help your local NHS:

  • Continue to order the same quantity of medication at the same time you usually would. By not requesting more than you need, you will help others to get their medicine when they need it.
  • Submit your repeat prescription requests online through the services or apps used by your surgery. This will reduce the face-to-face contact you will have with others and lessen your risk of catching or spreading coronavirus.

Please contact your local GP or pharmacy for information on any online services they use.
Register to vote by 22 November

Time is running out to update or confirm your details on the electoral register. If you don’t do this by 22 November, you may not be able to vote in local police and crime commissioner elections taking place next year.

If you have received a postal form, you can confirm your details here: You will need the two security codes from the form sent to you. If you are unable to respond online, there are other ways you can respond which are detailed in the form.
White Ribbon Day

White Ribbon Day on Wednesday 25 November is an annual awareness day to open the conversation about domestic abuse. We are joining forces with The Dash Charity (Domestic Abuse Stops Here) to show our support. 

Last year, The Dash Charity supported over 1,900 adults living in the Royal Borough and during the first lockdown this year, referrals to their adult services doubled and referrals for support for children tripled.

The Dash Charity is asking people to support White Ribbon Day by pledging to be a part of their #makethepromise campaign. The idea is that you make the promise to never commit, excuse or remain silent about violence against women.

In addition to making the promise, you can also show your support by:

  • Making a donation to support the development of their community hub, which provides specialist support and activities to families affected by domestic abuse.
  • Doing a sponsored 5k run in aid of The Dash Charity around Black Park in Slough. You can find out more online
  • Buying a Christmas gift from their Amazon wish list for a woman or child living at one of their refuge centres or for someone they support in the community.
  • You can also purchase a white ribbon or find out more about the White Ribbon campaign online.

If you or someone you know needs help, call The Dash Charity’s helpline on 01753 549865. Or if you’re in danger call 999 or 101 in a non-emergency.

You can find out more about The Dash Charity on their website or by following their Facebook or Twitter.
Windsor Castle visitor survey

Free entry to Windsor Castle is a wonderful perk for Royal Borough residents with an Advantage Card.

The Royal Collection would like to know what you think about visiting Windsor Castle and, if you complete their survey, you could be in with a chance of winning a prize from their new Christmas range.

The Night Before Christmas gift bag includes a vintage port, tumbler and a box of mince pies, perfect to share on a cozy Christmas Eve. Click here to take part in the survey.

Due to the current national restrictions, Windsor Castle is closed until 3 December (subject to Government announcements).

Don’t have an Advantage Card? Find out more about how to apply, fantastic local discounts and monthly special offers here. Sign up for our regular Advantage Card e-news here.
Council meetings this month

Council meetings can be viewed online on our YouTube channel.

Upcoming meetings include:

  • Extraordinary council meeting Monday 23 November
  • Windsor Town Forum meeting Wednesday 25 November
  • Cabinet meeting Thursday 26 November

See the full diary of meetings on our meetings and agendas page.
The M4 will be closed in both directions between junctions 6 (Slough/Windsor) and 8/9 (Maidenhead) from 8pm on Friday 20 November to 6am on Monday 23 November 2020. This is for carriageway resurfacing work.

Upcoming M4 closures:
  • Junctions 8/9 to 10 from 27-30 November
  • Junctions 10 to 12 from 4-7 December
  • Junctions 5 and 6 from 11-14 December

See the Highways England web page here.
Keep in touch

Keep up to date with news and information from the council by following us on Twitter and Facebook.

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