To Our Community:
These are exceedingly challenging times for all of us. Both at work and at home. As we strive to cope with confusing messages and uncertain times, I encourage you to think carefully about how you respond to a continuously changing environment and avoid reacting to a range of mixed messages and rumours. I know it is difficult. Let me share with you my approach.
Firstly, be Calm.
Be confident in your ability - and our agency's ability - to respond and sustain itself in difficult times. Ensure that you make time for appropriate rest and activities to help reduce the stress I know you are feeling. Remember to find time for the things in life that bring you joy - whether that is listening to music, talking to your friends, or putting down your phone and going for a walk in the spring air.
Communicate more rather than less with each other. Allow more time to listen. Be assured that our Executive Team and I are meeting daily to ensure good cross-communication and to provide our staff, volunteers, clients and community with the most up-to-date information we have on a timely basis.
Thirdly, be a source of Comfort.
We need to be a source of encouragement, patience, reason and understanding for our colleagues, clients and loved ones. Be willing and open to accept comforting messages of support from others during these difficult times. Offer the same in return. Refer to the factual and reliable information recommended by our public health authorities.
There are many things I don't know about COVID-19 and the impact it will have on our lives, but I do know that if we approach this crisis keeping these three strategies in mind -
Calm, Communicate and Comfort - we will get through this all the better - for our sake and the sake of our loved ones, our clients and our community.
Chief Executive Officer