2 color logo

Make Those Ambitious Goals a Reality in 2024 — and Beyond

Happy New Year to all our friends, colleagues, and especially our clients and followers!

The start of a new year serves as an opportunity for many to set new goals and commit to better habits. That means January kicks off with grand plans and best intentions. But what about now, four weeks into the new year, as January winds down and the everyday pressures creep back in?

Research shows that while 38% of adults will make a New Year's resolution, only 9% of people stick to them all year long. And here’s how quickly those good intentions fade away: By February, 80% of resolutions are forgotten.

There’s a corollary to what we know about learning and behavior change in the workplace. Just think about some of the great training sessions or conference presentations you’ve attended. You probably took lots of notes and nodded throughout. You smiled, were engaged, maybe told someone that this was the best session you’d ever attended.

And then it was over. And you went back to work. And you struggled to remember the key points. You tried your best to implement at least one of them, but gradually, the experience shifted to the back of your mind and you carried on, business as usual.

Getting someone to learn something or get insights from a training session is fairly straightforward. Getting that person to actually use what they learned after the training is far more challenging and complex.

As you look at your talent development plans, commitments, and expectations for 2024, it’s important to recognize that the training sessions themselves are only the beginning of the developmental journey. Behavior change is a process. Without ongoing support, reinforcement, coaching, and follow-up, skills learned can quickly be forgotten.

With everything that goes on in the typical retail day, this is a good time to shore up your commitments and ensure you’re putting in place the structure to get results all year round. That includes things like:

  • Senior leadership commitment and follow-up
  • Self-directed microlearning to integrate learning into the workday
  • Post-training, mobile-enabled reinforcement exercises and learning reminders that are quick, easily accessible, and engaging
  • Coaching in real time for associates as well as coaching and development for leaders and emerging leaders

With all of this in mind, the MOHR Retail team is continuing to elevate service levels and enhance the quality and timeliness of our training solutions. Just as important, we’re also expanding the essential learning, reinforcement, and coaching components that surround and support our virtual and live classroom workshops.

In 2023, we learned that 100% of our session participants would recommend MOHR Retail to others in their organization for retail talent development. We’re resolving in 2024 to continually live up to that high bar—and do MOHR!

Read on to learn about the retail talent development trends and themes that need to be on your radar for 2024, as well as innovative strategies and solutions you can take advantage of to keep momentum high all year round.

Mary Beth Garcia, CEO

P.S. Senior leaders play a pivotal role in ensuring that behavior change lasts and that training concepts become part of the everyday culture. Download our guide, The Senior Leader’s Role in Training Reinforcement and ROI, for a follow-up plan, communication strategies, and checklist to make sure what’s learned actually gets used.

Read the article

2024 Public Workshops: Enrolling Now!

Retail Multiunit Leadership (RML)

5 virtual sessions held weekly

1:00-4:30 PM ET

Download RML details.

  • March 12 – April 9, 2024
  • Sept.10 – Oct. 8, 2024

Retail Store Leadership (RSL)

8 virtual sessions held weekly

12:00-2:00 PM ET

Download RSL details.

  • May 14 – July 2, 2024

Store Support Leadership (SSL)

8 virtual sessions held weekly

2:00-4:00 PM ET

Download SSL details.

  • Oct. 1 – Nov. 19, 2024

Register now

Join the MOHR Retail Team at LEAP HR: Retail 2024

LEAP HR: Retail is the most prominent meeting for HR leaders working exclusively within the retail sector. Taking place Feb. 26-28 in Austin, Texas, this event will highlight the non-traditional HR thinking that will enable retail HR leaders to navigate shifting consumer demand and empower their workforce by revolutionizing the way they attract, develop, and retain talent. 

MOHR Retail is pleased to be serving as a partner for this must-attend event, which will bring together a host of influential brands and feature case studies, panel discussions, interactive roundtable sessions, and dedicated networking sessions.

Secure your pass and download the brochure for full event details.

Get in touch to learn more, and we hope to see you there!


Building Trust and a Safe Environment in Retail Today

Thurs, Feb. 29th

11:30-12:30 PM EST

Reserve your seat!

Mark your calendars and join us for this follow-up to our October 2023 webinar, “Keeping Retail Associates and Customers Safe.”

Our panelists will discuss new initiatives and strategies retailers are implementing in 2024 to maintain a safe environment and ensure frontline store associates feel heard, valued, and safe at work.

Learn what other retailers are doing to create a culture of safety and trust in their organizations, and pick up best-practice advice and strategies from the experts.

Please note: Due to the sensitive nature of this topic, a recording will not be available for distribution after the event, so be sure to make plans to attend the live session!


Building Trust and a Safe Environment in Retail Today


Susan Driscoll, President, Crisis Prevention Institute

Jennifer Kajzer, Sr. Assets Protection Director, East Coast, Target

Tim Murfin, Sr. Director, Asset Protection Operations, Southeast Grocers

Register now


MOHR Retail is proud to be partnering with the Tire Industry Association (TIA) as we enter our third year working together to enhance retail tire store leadership skills.

Fresh Ideas in Retail

Be sure to follow us on social media to stay current on the latest retail trends, learning events, and other retail news.

You’ll also find valuable tips, best practices, and strategies you and your team can apply to strengthen the culture, improve productivity and engagement, and increase your impact on the business.

LinkedIn  YouTube  Facebook

What we’re reading and sharing

Every day is a chance to learn MOHR

Explore Resources

Stay Connected

What’s on your mind this month? How can we help? We’d love to hear from you!

Facebook  LinkedIn  Email  Web