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Member Edition
August 10, 2022
Fraud Detection

We have heard from a few members who have been seeing increased fraudulent account activity with online orders. Here are a few warning signs store owners should watch for:

Yellow Flags:
  • Any order placed out of state by an unknown customer (never ordered with you before)
  • Any order with a (305) area code phone number
  • Any order with an unusual email address
  • Billing zip code and shipping zip code are different but in the same state
 
Red Flags:
  • The billing zip code and shipping zip code are in different states
  • Shipping to a Florida address
  • Phone number is invalid or a wrong number
  • Email address is invalid
 
With any of these, we recommend you contact the customer prior to shipping anything. It's better to be safe than sorry.
August Member Webinar

Most stores want to provide great service to their customers, but what does that mean? On Tuesday, August 23, the Scrub Store 101 webinar will focus on how one scrub store owner defines “Customer Service” for his managers, employees, and, most importantly, his customers. These monthly webinars are a great way to learn, whether you've been in business for 2 months or 40 years!
If you missed previous member webinars, they are available under Webinars on your URA profile. You must log in to view the webinars. Recorded sessions include how to track cash flow and how margins affect cash flow.
The Clock is Ticking. Watch Out!

One of the real killers of a retail business can be debt. But, how much is too much? Check out this article from The Retail Owners Institute.
Benefit Provider Constant Contact Offers Free Training

Constant Contact has a network of partners who are both experts in online marketing and trained presenters. If you're looking for a little extra guidance and support, register for one of their FREE upcoming sessions.


Constant Contact offers URA members a discount based on the level of your desired service and they have a 30-day free trial. The URA staff uses it and finds it very user-friendly.
What's Not to Love!

  • Beautiful Gaylord
  • Downtown Nashville 11 miles away
  • Nearly Sold Out Trade Show
  • 10 NEW Exhibitors including Brother embroidery machines, new scrub lines, undergarments, and more
  • Sunday welcome party co-sponsored by Nurse Mates & Zavate
  • Sunday workshop with Diamond Data/The Uniform Solution
  • Monday Retailer Education Day (co-sponsored by Barco) features 3 retail-focused speakers and roundtable discussions.
  • Grand Ole Opry - Buy tickets through the URA and see a show as a group with your peers
  • Pre-registrations are currently at pre-pandemic numbers!
  • Make new friends and see old friends
  • Discussions with peers from around the world - Value... Priceless!!!
Uniform Retailers Association

Phone: (866) 775-0080 or (614) 721-0777