December 2018
The UK consumer champion for disabled and older people
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Our news
Win an Apple Watch!
Because of Christmas approaching and to get more interest in Rate it! - the product review website - our prize draw for an Apple Watch (first generation) is open until 5pm on Saturday, 15 December.
Put your thinking cap on and submit your review about a product you use - or think is not very good. Every review accepted for Rate it! counts as one entry. The more reviews you send us, the more chances to win. Sign up and submit your product review on the Rate it! website, or ring us on 020 7427 2460, or download, print a form and post it to us free of charge. The odds are looking fairly good right now. So what are you waiting for? Send in a review today!
Rate it! - British Sign Language (BSL) video
Deaf people or anyone who uses British Sign Language can now watch a signed, captioned video which explains why Rate it! is a great place for the Deaf community to share knowledge about products which can make independent living easier.
Charities call for accessible housing rethink
RiDC has joined 15 other charities in signing an open letter asking the Home Builders Federation to drop its objections to local councils building accessible new homes. The letter is published on the Centre for Ageing Better website. Read the open letter below.
Other news
Gem in orange RiDC colour
Access Survey 2018
Our jewel of the month is Euan's Guide, the website for disabled travellers, which is running its annual Access Survey again. They want to know what’s good and not so good about access at the public places and spaces you visit. If you take part you'll have a chance to win one of four £25 vouchers as well as making your views known. Find out more below.
Don't chicken out of BSL videos!
Would you like to make a British Sign Language (BSL) video - but just don't know how? The Limping Chicken - which claims to be the world's most popular deaf blog - has five top tips to help you make your first BSL video.

You could even send your first BSL video to them! Find out more below.
DisabledGo is now AccessAble
DisabledGo has a new name - AccessAble. Its aim is still to provide you with detailed access information about locations, and their website now has interactive maps and Detailed Accessibility Guides.
Visit their new website below.
Companies to reveal disabled staff numbers
Large companies should reveal the numbers of disabled people they employ, the Minister for Disabled People has urged. With around a fifth of the working age population living with a disability or health condition, the government has launched a  new voluntary framework  to encourage businesses to report how many of their staff are disabled and to state how they are supporting them. Read the report below.
Rail Travel assistance - have your say
The Office of Rail and Road (ORR) has proposed changes to train and station operators' guidance which aim to make rail travel more accessible.
The ORR is now consulting on reforms to the Disabled People's Protection Policy designed to bring greater quality, consistency and reliability to Assisted Travel for disabled passengers. Find out more below.
Serious rail complaints? - tell the ombudsman
There is a new rail ombudsman, who will be able to investigate complaints made against train companies and rail service providers - but only when complaints made to the companies have not been fully resolved.
You can contact the rail ombudsman by email: info@railombudsman.org or phone: 03300940362. Find out more below.
Unfair transport policy damages patients
Unfair patient transport eligibility rules damage people's lives and mental and physical health, a survey by Transport for All (TfA) has found.
Most of those found ineligible felt that their health or personal safety was put at risk by having to make their own way to hospital, TfA says. For some it was impossible to do so, leading to cancelled or missed appointments. TfA is calling for hospitals and NHS Trusts to change the way they assess patients immediately. Read more below.
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