January 2020

A New Year is calling and we are excited to answer!

We will be starting off the year with a bang as we open our second location at Lake Oconee, and add new staff to our ASuperior family.

ASuperior Contact Center is here to support you and your team. If you have any questions about services we offer, we'd love to connect! Email or call us at 1.800.344.6470 .

Are you confident that your company is effectively handling potential customers’ online queries? Research shows that most companies are not responding nearly fast enough.

How are you generating leads for your business?
  • Lead Generation Ads
  • Website Forms
  • Online Service Requests 

Did you know?
  • 78% of Customers Buy From the First Responder
  • Companies that Contact Potential Customers Within an Hour of Receiving a Query are Nearly Seven Times as Likely to Qualify the Lead.

Harvard Business School audited 2,241 U.S. companies, measuring how long each took to respond to a web-generated test lead. Although 37% responded to their lead within an hour and 16% responded within one to 24 hours, 24% took more than 24 hours, and 23% of the companies never responded at all. The average response time, among companies that responded within 30 days, was 42 hours.

Are you aiming to be average? We didn’t think so!

Our agents are ready and waiting 24.7.365 to respond to your leads. And the best part? It doesn’t require a fundamental change to your business.
Customer Service 101

1. Social media will become default channels.

2. Automation will get the human touch.

3. Customer reps will give more product demos.

4. Customer-service teams will develop disaster plans. 

5. Customer-service training will be company wide.
Holiday Hours - Office Closed?

Are you closed for any upcoming days, such as Martin Luther King Jr. Day?

Let us know of any changes in your schedule, so we may inform and serve you and your clients effectively.
Industry News

Leading technology giants like Apple, Microsoft and Google have led the way for the stock market’s rally in 2019, but heading into next year, transformational trends like 5G, cloud computing and the streaming content wars will all result in clear winners and losers,

Wireless communications technology continues to transform the telecom landscape. Projected growth across the smart home, wearables, beacons, healthcare, smart cities, automotive, and commercial building automation, will help accelerate the Wi-Fi and Bluetooth share of device shipments.

As society goes more and more digital every year, this article highlights the top apps of 2019.

Two of Uber’s apps are category leaders. Spotify wins in music, a water-drinking app is the top health and fitness app. Facebook owns five of the top 10 apps in the social/messaging category.

Our clients are important to us, we love connecting on social media and being apart of their lives. We keep our social media channels up-to-date so you are always informed with the latest updates.

Not only do we share news about ASuperior Contact Center on our social media, but we also share business and communication tips. Come join in on the conversation!