January 2022 Voice & IT News
Award-winning, industry-certified, serving businesses for 35+ years... CTS helps you take advantage of technology that moves you ahead. Every month we explore the latest in Voice, IT, Networks, Managed Services, Mobility and Collaboration.  
Jeff Nolte, President
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Atlantic Electric Supply -
Washington DC & Rockville, MD

Beckstrom Electric -
Purcellville, VA
RingCentral is now Mitel’s exclusive UCaaS partner… Limited Time Offers Available 
RingCentral’s Message Video and Phone (MVP) platform, the market leader in the Gartner Magic Quadrant, will become Mitel’s go-forward UCaaS solution, adding more options to our portfolio of leading UC on-premises, subscription, and private cloud solutions.

Why did Mitel choose to partner with RingCentral?

RingCentral has a proven track record and is rated as the #1 UCaaS provider by many industry analysts. RingCentral's MVP solution is another great Cloud choice for CTS customers, offering a comprehensive suite of communication and collaboration services.

The RingCentral MVP offers:

  • A secure and reliable platform with 99.999% call service uptime to ensure your communications system is always running.

  • A global calling footprint in over 44 countries, and local and toll-free numbers across more than 110 countries, enabling you to scale quickly with employees who can work from anywhere, all backed by industry-leading reliability and security standards.

  • Over 275 pre-built integrations and 500+ APIs are available to enhance business applications and workflows.

  • An integrated phone, team messaging, and HD video experience built on intuitive mobile and desktop clients for better employee productivity and customer engagement.

  • Rich analytics and real-time reporting to unlock insights for every part of your business.

What happens to my existing Mitel service?

There will be no change to the service or business contracts you have in place.

How do I upgrade to the RingCentral MVP service?

Mitel and CTS will work with you to review your options and plan for upgrading your service to the RingCentral MVP offering. We’ll ensure a seamless transition for your communications.

Limited Time Offers…

  • Promotion for Migrating Mitel On-Premises to RingCentral MVP – Receive 1 month free for each year subscribed (up to 3 free months). The offer expires June 30, 2022.

  • SMB (8 to 100 users) Promotion for Mitel MiVoice Business On-Prem system – Mitel has attractive discounts specifically for small and mid-sized businesses who want an on-premises system. The offer requires a virtual MiVoice Business instance or a CX II Controller with Enterprise base software, and 8 to 100 user licenses. Mitel’s popular 6900 series phones are also discounted. This deal expires June 30, 2022. 

Get more details on these promotions from your CTS team. Contact us today at 800.787.4848 or
The Anywhere Workforce… How to Build a Resilient Hybrid Team
As organizations implement hybrid working, many decision-makers are asking themselves: “What does it take to succeed in today’s ever-changing business landscape?” In a word: Resilience.

Resiliency is defined as the “ability to recover from or adjust easily to misfortune or change.” However, as the majority of companies plan for a hybrid work future, you may be wondering how to build and maintain resiliency among a mix of in-person and remote workers.

Check out the four qualities of resilient teams and how you can foster these characteristics across a hybrid workforce.  
1. Flexible and Resourceful

Your team needs to adapt to changing customer expectations, market conditions, and supply chain issues. When challenges arise, resilient teams pull together and come up with creative ways to overcome obstacles. MiTeam Meetings is a plug-and-play solution that lets in-person staff gather in one room without remote workers getting lost in the background. Features like instant messaging and polling let everyone contribute their ideas easily and in real-time. Teams can even capture notes, share files and pick up right where they left off in the next brainstorming session.

2. Vocal and Informative

Encourage your team members to speak up when they see challenges or problems. Make it easy to communicate with employees and always be available to listen. Offer a variety of communications options. MiCollab and MiTeam Meetings, for example, make it easy for teams to stay connected, no matter where or how people are working. Features such as web and mobile applications and a single point of access for a multitude of collaboration tools make sure no one is ever more than a click away.

3. Psychologically Resilient

Managers can use technology to improve the psychological health of their teams. Consider a weekly meeting where anything goes – a space where employees can be free to talk about what’s on their minds. Give members the freedom to join the meeting any way they choose – video, audio, in-person or remote – so they have a sense of control. And don’t be afraid to make it fun as a virtual happy hour or an at-home contest. A little time to blow off some steam together can go a long way to building a sense of trust among team members.

4. Diversity

If everyone on a team has the same ideas, innovation isn’t likely to happen. That’s why diversity is so important. In the hybrid world, there are more communication options than ever, so it can be a challenge to know how best to interact. You don’t need to have all your calls over video. Sometimes when you just want to chat and check in, a phone call can be more effective. Different people have different preferences when it comes to digital communications. Be flexible to make them feel comfortable and connected.

Resiliency may seem like an unattainable goal these days, but with the right communication tools in place, it’s really just a click away. Give your hybrid teams the resources they need, and you may be surprised at how well they persevere – at home, in the office, and anywhere in between.

CTS can connect your hybrid team… Contact us at 800.787.4848 or
Get to know MiContact Center for the MiVoice Business Platform
Today’s customer is omnichannel – are you?

One-third of the population is comprised of millennials and there are now almost 5 Billion mobile phone users in the world. These shifts have brought new challenges to the way your business delivers customer experience. 90% of consumers check your website before interacting with your company, and most customers would rather interact through digital channels like email, chat, and social media.

Mitel’s MiContact Center Business platform is designed to give your customers the freedom to interact with you on their preferred device, using the media that works best for them while giving agents and supervisors the tools to manage today’s omnichannel customer journeys.

Engage customers on their terms

  • Serve your customers the way they prefer, on the channel and device of their choice.

  • Provide employees with a complete view of the customer’s omnichannel journey.

  • Eliminate the need for customers to “start over” every time they contact you by knowing where they are in their journey.

Empower your customers… give them a choice on how they communicate

Customers want options on how they communicate with you. Voice, email, Web chat, SMS text, fax, and social media are all desired means of serving your customers. MiContact Center Business is built to manage service levels across all the channels your customers choose to use. With open media routing, businesses can route non-traditional media using an open API routing engine to extend the capabilities of the system to non-traditional media types like Internet-of-Things (IoT) alarms, WebRTC video, and social media messaging applications.

The payoff

An omnichannel customer experience is a competitive differentiator that keeps existing customers satisfied and attracts new ones. Engaged customers have been proven to spend more money and spend more frequently.

Don’t be left behind… CTS has the omnichannel customer experience solutions you need. Contact us at 800.787.4848 or
Higher Ed Success… How Harford Community College connects its sprawling campus
Entrance exam

Founded in 1957, Harford's vibrant main campus occupies 352 acres near Bel Air, Maryland, and has 24 buildings totaling 372,525 assignable square feet, as well as five miles of walking trails. The College also operates several off-site facilities containing another 41,156 assignable square feet. When the school wanted to replace its aging phone systems, link its sites with expanded communication capabilities, and improve response to incoming calls, CTS aced all tests to become HCC’s technology partner.

Technology tutor

CTS evaluated HCC’s communications and network infrastructure before recommending the Mitel MiVoice Business platform to meet the school’s requirement for multi-site connectivity. The capabilities of the IP voice network extended to Aberdeen, providing convenient four-digit dialing between all campus offices and locations. Complementing the phone system is Mitel Contact Center technology, which is essential to managing calls during peak periods, such as student registration. Contact management tools are coupled with desktop integration and Unified Messaging.

Making the grade

The Mitel system and phones are easy to manage through an online browser, providing access to the Bel Air and Aberdeen locations from a single interface, lowering administrative costs, and increasing IT staff productivity. Mitel Call Recording and Accounting systems track all phone usage, helping HCC train staff and control telecom costs. An Emergency Broadcast Notification system keeps the campus community informed when it counts. CTS’s service agreement, local technical support, and extensive parts inventory provide peace of mind.

It’s all academic

HCC's communication system has the flexibility to keep pace with a growing community and student population. The new phone system is paying off with expanded capabilities and new management tools, making life easier for staff, school administrators, and the IT team. For the CTS team that made it all possible, it’s all academic.

Need help with your campus communication needs? Contact CTS today at 800.787.4848 or
Business VoIP Phone Systems… CTS offers Flexible Deployments
Public & Private Cloud Services or On-Premises 

Among Mitel’s top-rated partners, CTS supports Mitel’s complete product portfolio. Our team of experts provides end-to-end design, local to global deployments, and ongoing support.

Our customized solutions include a variety of cloud and on-premises deployments to keep your organization connected – public cloud subscriptions, private cloud arrangements, on-site systems, and hybrid arrangements.

Beacon Cloud Voice makes Voice Easy  

Ready to connect with the Cloud? Beacon Cloud Voice is CTS and Mitel-powered to connect our clients across the Mid-Atlantic Region. We don’t ship phones… We deliver and set up everything. Improve your business operations with affordable, reliable, locally-provided cloud communications software and services. More on Beacon Cloud Voice here
Mitel Cloud and RingCentral MVP

RingCentral's MVP solution (Message, Video, Phone) is Mitel’s UCaaS solution, giving you more choices and complementing Mitel’s leading UC on-premises, subscription, and private cloud solutions. RingCentral is rated as the #1 UCaaS provider by Gartner and other industry analysts.

Mitel On-Premises… Customized Control

If you need more control, an on-site business phone system can offer a customized blend of communication and collaboration tools presented in one easy-to-use interface. No need to combine tools from multiple vendors, Mitel’s flagship MiVoice Business systems deliver an end-to-end on-site phone and unified communications solution from a single provider, combined with outstanding local CTS support.

Local experts. Better technology.

We back up our advanced technology solutions with exceptional 24 x 7 support – whether managed plans or on-demand – to keep your organization well connected and productive.

To learn more about our cloud and on-premises communication solutions, contact us today: 800.787.4848 or
CTS pays $250 for Your Referrals
Know someone who needs more mobility tools? Is grappling with a Remote or Hybrid Workforce? Is moving or looking for a new phone system? A friend who needs faster broadband or Wi-Fi? A business partner who wants to add Video Meeting tools?

Tell us about it... Just mention, "Newsletter Referral Program" when you make the referral we'll take care of the rest. CTS rewards you with $250 when we get their business. And there's no paperwork hassle or hoops to jump through.

Contact us with your sales tip at: 800.787.4848 or
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