February 2023 Voice & IT News
Award-winning, industry-certified, serving businesses for 35+ years... CTS helps you take advantage of technology that moves you ahead. Every month we explore the latest in Voice, IT, Networks, Managed Services, Mobility and Collaboration.  
Jeff Nolte, President
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Q1 Offer for Avaya, Cisco, Mitel On-prem System Customers… Get RingCentral MVP for 25% Off
Don’t miss out! Sign Up before March 31, 2023

Migrate from Cisco, Mitel, or Avaya On-prem systems and get 25% off when you subscribe to RingCentral MVP.

Plus you’ll get 2 months of free service with a 2-year Initial Term or 3 months of free service with a 3-year Initial Term. 

For more details on this deal, contact us at 800.787.4848 or
Award-winning Phones that enable you to work on the move… Mitel leads the market in DECT Phone Solutions
Wherever you are – at the office, on the production floor, in a warehouse, or at your home office – the Mitel 600 DECT family of handsets is a reliable communications assistant. CTS offers these popular devices to support your organization's need for mobility, over-the-air synchronization, enhanced signal strength, advanced security protocols, super audio quality, and more.

Maximum Freedom of Movement

The 600 DECT handset’s multi-cellular radio technology means you can reach users anywhere on your company premises. For extended coverage, the Mitel SIP-DECT base station can be equipped with external antennas.

Over-the-Air Synchronization

The 600 DECT handset requires minimal setup time. No external download server is required to host the DECT handset firmware, and software upgrades are pushed over the air with your company settings, language, and menu items.

More Benefits of 600 DECT Handset Series

  • Reliable Connections and Superior Audio - Mitel's 600 DECT Series handsets are built to the highest security standards — secure signaling, voice encryption, user authentication, and more — to safeguard your secrets and ensure confidential communications. The excellent sound quality featuring an ambient noise filter for loud environments makes it possible to work stress-free and relaxed, especially in hands-free mode.

  • Antimicrobial-Treated Plastics - Mitel’s 600 DECT handsets are built using plastics treated with an antimicrobial compound from BioCote that is shown to inhibit the growth of certain bacteria on the phone’s plastic surfaces. The handset’s design also minimizes crevices and holes that might collect germs, dirt, and grime.

  • Adjustable Display and Intuitive Use - The 600 DECT Series’ two-inch color TFT display features a scratch-resistant lens. The large display size provides the perfect conditions for intuitive menu guidance and ergonomic operation. The display brightness and contrast can be adjusted and customized to your personal preferences and habits.

  • Latest IP and DECT Security - The Mitel 600 DECT Series supports the Generic Access Profile (GAP) standard, DSAA authentication between base and handset, DECT encryption, enhanced DECT security, and DECT XQ technology to minimize interference in reflecting environments.

Let’s talk about SIP-DECT solutions for your on-the-go business environment. Contact our team today at 800.787.4848 or
Deliver Exceptional Customer Experiences with Mitel Omnichannel Contact Solutions
Get Big Results Fast

Improve your customer satisfaction scores, first contact resolution rates, and customer effort scores with your local team of CTS experts and industry-leading Mitel Customer Experience solutions -- trusted by over 25,000 global companies.

New Tools for Your Contact Center Team

Create exceptional experiences for your customers with Mitel's omnichannel CX solutions featuring interaction routing, self-service IVR, performance analytics, real-time dashboards, and workforce optimization tools.  CTS deploys solutions for small businesses and large enterprises.

  • MiContact Center Business - Whether you have a few call center agents or a thousand omnichannel agents, MiContact Center Business puts your customers at the center of your business with scalable customer experience solutions for sales, service, support, and more.

  • MiContact Center Enterprise - Transform your voice-only call center into an omnichannel experience center with the industry's most flexible, powerful, all-in-one customer interaction management platform, MiContact Center Enterprise.

  • Mitel Workforce Optimization - Gain deeper customer insights to enhance the customer experience while optimizing resources and enhancing performance with Mitel Interaction Recording, Quality Management, Speech Analytics, and Workforce Management solutions.

  • MiContact Center Outbound - Elevate customer engagement with MiContact Center Outbound: a complete outbound contact management suite that supports all modes of outbound dialing, multi-channel communications, and campaign management.

Unleash Your Sales, Service, and Support Potential

Start a different conversation with your customers when you give them the freedom to interact with you the way they want (voice, text, chat, video) on any device, and give your employees the tools to manage every customer interaction.

Build a World-Class Customer Center

Don't just connect with your customers, convince them you care with Mitel's omnichannel suite featuring workflow designer, speech-enabled IVR, speech analytics, quality and performance management, real-time dashboards, and more.

Let’s talk about how CTS can help your organization improve Customer Experience. Contact us at 800.787.4848 or
Gov’t Agencies & Contractors... CTS builds SCIFs & provides Secure, Encrypted Phones
Many in the security field focus on securing data networks against hackers and viruses, but many voice conversations require the highest level of protection too.

For government agencies and contractors or enterprises that need to safeguard Intellectual Property, the ability to discuss sensitive information in full confidence that it will not be overheard or intercepted is of paramount importance.

This is where a SCIF - Sensitive Compartmented Information Facility - comes in. This is typically a purpose-built room in a building or portable enclosure, where sensitive phone conversations can take place in complete privacy. SCIFs are accredited for use by the Federal government with standards defined by the defense and intelligence communities.

TSG-6 certified phones that provide encryption are used in SCIFs to guarantee the privacy of your voice conversations from eavesdroppers.

CTS secure communication capabilities provide the peace of mind you're looking for.

  • Secure, Encrypted Phones
  • SCIF Design and Build
  • Field-tested, Secure Infrastructure
  • STP / Fiber / Hybrid Cabling
  • Wire-ways / Conduit / Transport
  • Cabinets / MDF / Communications Closet
  • PoE or standalone power options
  • Station Drops
  • Labeling / Inspection / Administration 

If your business depends on the safe discussion of sensitive information, the experts at CTS can implement SCIFs and supply secure phones to make it happen: 800.787.4848 or
Cloud or On-Prem Phone Systems… CTS offers Flexible Deployments
CTS offers our public and private sector customers a complete portfolio of flexible communication solutions. Our team of experts provides end-to-end design, local to global deployments, and ongoing support.

Our customized solutions include a variety of cloud and on-premises deployments to keep your organization connected – public cloud subscriptions, private cloud arrangements, on-site systems, and hybrid arrangements.

Beacon Cloud Voice makes Voice Easy  

Ready to connect with the Cloud? Beacon Cloud Voice is CTS and Mitel-powered to connect our clients across the Mid-Atlantic Region. We don’t ship phones… We deliver and set up everything. Improve your business operations with affordable, reliable, locally-provided cloud communications software and services. More on Beacon Cloud Voice here

RingCentral MVP

RingCentral's MVP solution (Message, Video, Phone) is Mitel’s UCaaS solution, giving you more choices and complementing Mitel’s leading UC on-premises, subscription, and private cloud solutions. RingCentral is rated as the #1 UCaaS provider by Gartner and other industry analysts.

Mitel On-Premises… Customized Control

If you need more control, an on-site business phone system can offer a customized blend of communication and collaboration tools presented in one easy-to-use interface. No need to combine tools from multiple vendors, Mitel’s flagship MiVoice Business systems deliver an end-to-end on-site phone and unified communications solution from a single provider, combined with outstanding local CTS support.

Local experts. Better technology.

We back up our advanced technology solutions with exceptional 24 x 7 support – whether managed plans or on-demand – to keep your organization well-connected and productive.

To learn more about our cloud and on-premises communication solutions, contact us today: 800.787.4848 or
Send Us Your Referrals & Get $250 from CTS
Know someone who is grappling with a Hybrid Workforce? Moving or looking for a new phone system? A friend who needs faster broadband? A business partner who wants to add video meetings?

Tell us about it... Just mention, "Newsletter Referral Program" when you contact us - we'll take care of the rest. CTS rewards you with $250 when we get their business. And there's no paperwork hassle or hoops to jump through.

Contact us with your sales tip at: 800.787.4848 or
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