Preparing For Your In-person Visit
- Visits are available Monday - Friday, 11 a.m. – 7 p.m. Weekend appointments can be scheduled between 10 a.m. and 2 p.m. by calling 716-639-3311 ext. 2128 or emailing [email protected]. Weekend appointments must be made by 2 p.m. on Fridays.
- You are not required to present a negative COVID-19 test to visit. However, should you want to have a rapid COVID-19 test onsite prior to your visit, you must schedule a time Monday - Friday to receive your test. You can schedule the test by calling 716-639-3311 ext. 2210. Prior to your test, please complete the COVID-19 testing form.
- If you would like to bring a pet with you to your visit, the pet must be on a leash and a copy of its shot record must be on file. Please contact Jan Treinin at [email protected] or call 716-639-3311 x2213 to coordinate these details prior to your visit.
- If your loved one is currently on a 14-day quarantine, they are not eligible for in-person visits. However, virtual visits are still available.
What To Expect When You Arrive
- Please use the main entrance at 2700 N. Forest Rd.
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All visitors will be screened for COVID-19. This will include a temperature check and questions about exposure to the virus and recent travel. If you have symptoms of COVID-19 or have had close contact with someone with COVID-19 within 14 days (regardless of your vaccination status), you will not be allowed to visit in person.
- Visitors will be required to use hand sanitizer upon arrival and wear a mask that covers your nose and mouth at all times during your visit.
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You may only travel to and from your loved one's room. You may not travel anywhere else within the facility at any time.
- Individuals must remain 6 feet apart throughout the visit.
- For residents living in a semi-private room, visitors may not enter the living space of the roommate or the shared bathroom.
- Up to two individuals may visit a resident at any one time.
- Individuals under 16 years old must be accompanied by an adult over 18.
Visitors who do not follow the infection control practices outlined above will not be permitted to visit and will be asked to leave.
Any visitor who enters the facility and at any time receives a positive COVID-19 test result will be required to notify the facility as soon as possible.
As required by the DOH, when a new case of COVID-19 is identified among residents and staff the facility will immediately begin outbreak testing and follow the latest guidance from the DOH regarding visitation.
Thank you for following these infection control practices to ensure everyone's safety. We appreciate your cooperation and understanding. Our team continues to be diligent in our infection prevention measures.
