The city of Rosenberg’s Municipal Court is now equipped with an Interactive Voice Response (IVR) system. This new program launched in October and provides callers with a contactless, convenient, and efficient way to obtain court information and make payments on tickets.
“The new IVR telephone system provides the convenience of handling court business over the phone without having to physically come to Rosenberg Municipal Court,” said City Manager John Maresh. “The IVR system is accessible 24 hours a day, seven days a week and 365 days a year. Our goal with introducing this new technology was to continue to be more accessible and user-friendly for our customers while also improving the efficiency of the Court at the same time.”
Once callers dial the IVR number at 832-595-3450, they will be prompted by a series of menus to determine what information and services they need. There will also be an option to speak with a court clerk for additional assistance during normal business hours Monday through Thursdays, from 7:30 a.m. to 5:30 p.m. and Fridays from 8 a.m. to 5 p.m.
Features accessible through the new IVR system include:
- Updated case information
- Details on violations
- Ability to make full or partial payments on tickets and payment plans; however, please note that not all violations may be paid by phone. Some violations will require an appearance in court or in-person payments.
For more information on this new program or other services offered by Rosenberg Municipal Court, please visit the website at rosenbergtx.gov/court or give them a call at 832-595-3450.