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Bottleneck resources are special in dependent workflows.
This can be a very awkward conversation to have with a team. No one wants to think that one person or role is more important than the rest. But the laws of operations do not care about human feelings.
The bottleneck resources should be protected and treated differently in the organization. Their activities take priority over other activities in the organization.
Team Agreements should be made to develop work standards, priorities, as well as behaviors around bottlenecks aimed at maximizing the productivity of the bottleneck resource. Generally, these agreements are created collaboratively, with all team members participating in the discussion and development
These agreements aim to create a clear and shared understanding of how the team will work together, fostering a productive and effective environment.
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