Dear Member:

We have received information from several Members regarding an uptick in Caller ID Spoofing. Spoofed calls are when a call appears to be coming from one phone number but is, in reality, coming from a scammer with a different phone number. Your caller ID may say that the call or text is coming from Duke University Federal Credit Union when it is not.

Current regulations make it difficult for law enforcement to track down and stop these callers or for telecom companies to block them. If you think that you, or someone you know, has been the victim of a spoofing call, please report it to the NC Consumer Protection Division at 1(877) 566-7226 or file a complaint online.

You may not be able to tell right away if an incoming call is a spoofed call or not. Be extremely careful about responding to any request for personal identifying information.

Never give out any of the following details in response to unexpected or suspicious calls.

  • Account Numbers
  • Social Security Numbers
  • Mother's Maiden Names
  • Passwords
  • Other Identifying Information

If you get an inquiry from someone who states that they are representing a company or a government agency, hang up and call the number on your account statement, or the number on the company or government agency's website, to verify the authenticity of the request. A legitimate source will usually send you a written statement in the mail before calling you, particularly if the caller is asking for a payment.

Use caution if you are pressured to share personal information immediately. 

Resource: Federal Communications Commission Guide on Caller ID Spoofing
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To report Fraud on a Duke Credit Union account, contact (800) 237-8990
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