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The Vendoring Team, part of the Controller’s department in the finance division is experiencing an extremely high level of requests for new supplier setups. We work on requests on a first in, first out basis and our goal is to add a new supplier and respond to questions by no later than 5 business days, preferably sooner.
Currently, because of the volume of new requests, the processing time to add new suppliers is roughly 20 business days and the response time for questions has increased to over 30 business days.
We apologize for the extended response time and acknowledge that it is well beyond the usual time period. We understand this is frustrating and are doing everything we can to address this issue, including adding additional resources to our team to process these requests. We appreciate your patience while we work to resolve the delay and meet your need to add new suppliers. Thank you for your patience and understanding.
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