Dear Campus Community,

Supply Chain Management (SCM) has important updates and upcoming events to share with you.

This month's features:  

• BearBUY Assist (Jaggaer Chatbot)
• Temporary Closure of the Regatta Showroom
• Building Name Change
• Update: Three New Catering Partners have joined America To Go
• New Catalog: Proteintech
• Reminder: Tango Gift Card
• Reminder: Bears that Buy Open Office Hours

If you have any questions, don't hesitate to contact the BearBUY Help Desk at 510-664-9000 (options 1, 2) or bearbuyhelp@berkeley.edu for immediate assistance.

Go Bears!

Thank you for your continued support, 

Supply Chain Management

Get Your Answers Instantly:

BearBUY Chatbot (Jaggaer Assist) is now Live in BearBUY. It was developed to provide fast, reliable answers to common BearBUY inquiries. With real-time guidance and intuitive support, users can quickly locate the information they need and navigate BearBUY with greater ease and confidence.

Designed Around How You Ask:

Assist understands everyday language and responds in clear, user-friendly terms eliminating the need for keywords or guesswork and making it easier to access helpful information.

Help Shape the Future of Support:

Your feedback is essential to enhancing Assist. Please share your insights and suggestions through our Google Form to help us continue improving the user experience.

Bonus Incentive:

Submit your feedback for a chance to be entered into a raffle for a Tango gift card.

As part of our ongoing commitment to better serving both the campus and broader public communities, UC Surplus is implementing a new online platform to digitize our furniture inventory. This enhanced system is designed to improve accessibility, streamline the process of locating available items, and expand our ability to connect reusable furniture with a wider audience.

Through this initiative, we aim to further support the University’s sustainability efforts by maximizing the reuse and redistribution of surplus furniture while minimizing unnecessary disposal and waste.

To prepare for the launch of the new platform, all in-person shopping at the Regatta showroom will be temporarily suspended beginning today, Monday, May 18, 2026. We anticipate launching the new online system in June 2026.

We appreciate your patience and understanding during this transition and apologize for any inconvenience the temporary showroom closure may cause.

If you have any questions, please contact us at ucsurplus@berkeley.edu.

Since the University’s announcements to change the name of the Cesar E. Chavez Student Center, the address descriptions in BearBUY have been changed as follows:

Cesar Chavez Center — Student Center

Note: When searching for an address in BearBUY, you MUST search by building name, NOT by Ship-To address code.

We’re excited to welcome the following three outstanding new catering partners to the America To Go Punchout Catering catalog, expanding the variety and quality of options available to our shoppers. For more menus and ordering, please visit the punchout or check out the restaurant’s public websites below.

Slippery Fish Catering

Penaber Mediterranean Meze House

Jayna Gyro

Proteintech Group Inc manufactures all types and forms of the antibodies (Whole Protein Antigen Antibodies, Polyclonal antibodies, Monoclonal antibodies, etc.) for research and experiment. This supplier is converted from Non-Catalog to a Hosted Content and will be in BearBUY starting today Monday, May 18, 2026.

In February 2025, SCM launched the digital reward links with Tango, a BHN company, that may be used for either allowable gift and recognition programs or research participation incentives.

Reminder:

Campaign field and Shipping Information:

• Limited to ONLY alphanumeric characters (i.e., a, b, c, A, B, C, 1, 2, 3) and spaces (no underscore). 
• Do NOT include any symbols and/or special characters (`, ~, !, @, #, $, %, ^, &, *, (, ), -, _, +, =, {, }, [, ], |, \, :, ;, “, ‘, <, >, ., ?, /, or comma).

How to Check if Tango Processed My Digital Gift Card Order?

• If your Tango purchase order has been successfully received and processed, an invoice should be generated within 24 hours against the purchase order.

What to do if Recipient(s) Did Not Receive Reward (Gift Card) Link?

• Before contacting support, please have the recipient(s) check their Spam and Deleted (Trash) folders. The reward email will be sent from "noreply@tangocard.com."
• If the recipient(s) have confirmed that the email is not in those folders, please send a message to bearbuyhelp@berkeley.edu.

Please review the updated Tango Gift Cards job aid to explore improved methods for navigating the Tango punchout catalog. 

Please join us for our next remote office hour tomorrow, Tuesday, May 19, 2026, from 10:00 a.m. to 10:50 a.m.


We encourage you to submit topics of discussion and/or questions in advance using this Google form.


Representatives from the Procurement, BearBUY Solutions, Account Payable, and BRS teams will be available to answer your questions and provide information about purchasing at the University of California, Berkeley. Open Office Hours will be held on the third Tuesday of each month from 10:00 a.m. to 10:50 a.m.

Instructions and Zoom URL:

• To attend office hours, you MUST first be signed in to your Berkeley Zoom account. Please see How to sign in to your UC Berkeley Zoom account.
• You don't need to register. Join the Bears that Buy Open Office Hours or enter the Meeting ID 99363039857 in the Zoom desktop client.

Order Status





If you need assistance with determining the status of your order in BearBUY, visit the How to Find the Status of Your Order page on the SCM website. 

Please note that your SCM assigned Buyer will not receive the requisition until it has been approved by the department Org Node approver.

Who is My Department's Assigned Buyer?



If you are unsure of how to start your purchasing transaction, contact your Buyer for assistance by using your Org Node and Department Name to find your assigned Buyer located in this matrix.

Contracts in BearBUY





If you need help searching for a contract and applying it to your cart in BearBUY, please view the Searching for Contracts and Applying a Contract to Your Cart in BearBUY job aid.

Whether you are an experienced or a new BearBUY shopper, it is always best practice to take the BearBUY: Basics for Shoppers training if you haven't already.

To take this ESSENTIAL training, please click on this course #: BEESS950-Online.